Sr. Support Analyst, Sales & Research, IT

Key Areas of Responsibilities

On-the-ground Coordination

1. Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.
2. Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domain

Operational Standards & Culture

1. Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.
2. Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.

Container Runtime & Development Pipeline Automation:

1. Work with developers to properly onboard applications into the production environment — including research publication tools, sales enablement platforms, and asset management investment systems.
2. Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).
3. Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.

Requirements

1. Bachelor’s degree or above in IT, Computer Science and any related discipline.
2. 5 – 8 years experience in application support, preferably in banking /FI.
3. Database skills: Postgres, Oracle.
4. Strong Unix scripting for automation and operational support.
5. Experience with containerized environments (Docker).
6. Familiarity with Elastic Search, Logstash, Kibana stack (good to have).
7. OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).
8. Experience with Kettle Pentaho for ETL and reporting.