Sr. Support Analyst, Sales & Research IT, IT

Key Areas of Responsibilities

On-the-ground Coordination

• Act as the primary Hong Kong-based liaison between the local TechOps team, clients, internal staff, and global Sales, Research, and Asset Management development teams.

• Coordinate operational activities, ensuring alignment of technology deliverables with business priorities in all three domains
   

Operational Standards & Culture

• Ensure all Research and Asset Management IT teams maintain TechOps standards and procedures.

• Foster a DevOps mindset and culture across the Sales, Research, and Asset Management technology functions for greater automation, collaboration, and operational efficiency.
   

Container Runtime & Development Pipeline Automation

• Work with developers to properly onboard applications into the production environment — including research publication tools, sales enablement platforms, and asset management investment systems.

• Coordinate deployment processes for containerized environments within Research and Asset Management IT (manage container image repositories, version control, and CI/CD pipelines).

• Influence and coach developers to improve logging, application performance metrics, and error diagnostics to strengthen operational reliability in client-facing systems and investment platforms.

• Bachelor/Master degree, preferrably in IT/Computer Engineering

• 5-8 years of experience in application support role

• Database skills: Postgres, Oracle.

• Strong Unix scripting for automation and operational support.

• Experience with containerized environments (Docker), Amazon EKS or other Kubernetes orchestration platforms.

• Knowledge of RabbitMQ messaging systems.

• Conceptual knowledge of deploying applications to cloud environments (AWS or Azure).

• Strong stakeholder management skills — able to work across Sales, Research, and Portfolio Management teams.

• OS knowledge: Windows 10/7, Red Hat Enterprise Linux (RHEL).

• Experience with Kettle Pentaho for ETL and reporting.

• Familiarity with Elastic Search, Logstash, Kibana stack (good to have).

• Good command of written and spoken English, Chinese proficiency will be advantage

• Availability to work various shifts, including evenings, weekends, and HK public holidays as required (with compensation)