Support Manager, Futures, IT

Key Areas of Responsibilities

• Provide application support for the Futures businesses
• Be responsible for system maintenance and operations
• Monitor and ensure the reliability, performance and stability of business systems
• Work closely with various departments to ensure the successful implementation of IT projects to meet business needs
• Support enhancement projects, systems updates and maintenance activities
• Support project management and vendor management
• Prepare documentation, reports and training materials based on users requirement
• Troubleshoot and resolve issues related to the Futures applications

Requirements

• Degree in Computer Science or IT related disciplines
• Around 5 years relevant experience in application support from banking/FI, preferably in trading systems
• Strong project management and vendor management capabilities are required, with proven track record in system deployment and vendor management
• Experience in global Futures systems setup/operation will be advantageous, i.e., ION/FIS/ESunny etc.
• Familiar with at least one program language, e.g., Python
• Understanding of derivative market and its operations is an advantage
• Fluent in both English and Mandarin is a must