Support Manager, Wealth Management, IT

Key Areas of Responsibilities

• Responsible for providing first line application production support for wealth management business.
• Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.
• Laisse with vendor and in-house development team to implement IT solution
• Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.
• Involved on enhancements for in-house developed programs like SQL query or update.
• Assist in user acceptance test and execute system deployments.
• Gather and analyze system requirement from various user department and translate into business or technical specification.
• Manage system upgrade or new projects for applications handled by the team, according to change management and company policy
• Perform rotated health check and maintain the system stability and availability for local and global markets.
• Provide phone or remote support in non-office hour in case required.

Requirements

• Degree holder in Computer Science or related discipline(s).
• Minimum 5 years of experience in Securities and Futures Settlement System support, preferrably in banks/brokerage/system providers
• Experience in SQL is a must.
• Experience in support role using Sharp Point, TTL is preferred.
• Sound knowledge of equity / futures trading and settlement system functionality, bank transfer, operation flow, HKEx and global market connectivity (direct or via execution broker)
• Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems
• Good analytical and presentation skills.
• Good command of written and spoken English and Chinese with fluency in Mandarin
• Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get projects completed.
• Experience in supporting back office systems of bonds, mutual funds and structure products is an advantage
• Exposure to other technical skills and application infrastructure e.g. FIX, Windows schedule, application monitoring or reporting is preferable.
• Knowledge in SAS , DB2 are advantage.
• Experience in using bug or issue tracking systems is added advantage.