System Analyst

• Support system enhancement, reporting, automation and digital initiatives across the Retirement Solutions platform.


• Contribute to scalable, maintainable and secure system solutions aligned with enterprise architecture and local business needs.


• Help strengthen HK technology capability by supporting cross-functional coverage across data, reporting, configuration and development activities.


• Identify opportunities to simplify processes, reduce manual effort, improve reporting efficiency and enhance system resilience.

• System Analysis & Requirements


• Analyze business, operational and system requirements and translate them into functional and technical specifications.


• Validate requirements with relevant stakeholders to ensure they reflect real business needs, are clearly documented and can be delivered within agreed quality standards.


• Work with Business Analysts, Operations and Technology teams to clarify scope, dependencies, data needs and implementation approach.

Development, Configuration & Integration 

 

• Perform hands-on coding, system development and configuration for business applications.


• Design, develop, test and deploy application features, enhancements, bug fixes and configuration changes.


• Configure systems and support integration with internal and external platforms, vendors and service providers.


• Support API, database and interface-related analysis, troubleshooting and implementation activities.


• Work within established SDLC, change management and DevOps practices, including code review, release support and deployment documentation.

Data, Reporting & Automation 

 

• Support data extraction, SQL queries, data mapping, reconciliation and reporting requirements for internal and external stakeholders.


• Assist in developing reports, dashboards, automation routines and data outputs to support business operations and management reporting.


• Investigate data issues, reporting variances and exception trends, and work with relevant teams to resolve root causes.


• Maintain documentation for data logic, report definitions, configuration settings and technical processes to support continuity and knowledge transfer.

Testing, Support & Continuous Improvement 

 

• Perform unit testing and support defect resolution during SIT/UAT and production implementation activities.


• Collaborate with Testers, Business Analysts and business stakeholders to ensure solutions are delivered in accordance with approved requirements and quality standards


• Support incident resolution, post-implementation review and continuous improvement of application stability and operational processes.


• Maintain technical specifications, configuration documents, user/support guides and other system documentation.

• Collaborate effectively with Technology, Operations, Business Analysis, Risk and vendor teams.


• Share knowledge across the team to reduce single-person dependency and improve continuity of support.


• Provide technical guidance and support to junior team members where required.


• Contribute to a culture of accountability, documentation, continuous learning and cross-skilling.

• Ensure development, configuration, data and reporting activities comply with internal IT standards, security requirements and change governance.


• Maintain system security, data integrity and appropriate controls over system changes, configuration and reporting outputs.


• Support audit, risk assessment and control activities relating to application changes, data usage and system processes.


• Ensure documentation is maintained to support operational resilience, knowledge transfer and business continuity.

• Minimum 5 years’ experience in system analysis, application development, data/reporting, configuration or related technology roles.


• Hands-on programming experience in Java, .NET, Python or similar technologies.


• Strong SQL skills and experience with databases, data extraction, data mapping and reporting outputs.


• Experience in application configuration, system integration, APIs and interface support.


• Experience with reporting or analytics tools such as Power BI, Tableau, SSRS/SSIS, Alteryx or similar would be advantageous.


• Good understanding of SDLC, Agile delivery, DevOps practices and change/release management.


• Experience supporting testing activities, including unit testing, SIT, UAT and defect resolution.


• Ability to troubleshoot system, data and reporting issues and perform root cause analysis.


• Experience in financial services, pensions, MPF/ORSO, retirement solutions or regulated environments would be advantageous.


• Strong analytical, documentation and problem-solving skills.


• Ability to work independently with moderate supervision while collaborating effectively across teams.


• Strong communication skills with the ability to engage both business and technical stakeholders.


• Willingness to broaden technical capability across development, configuration, data and reporting to support team resilience and continuity.