System & Application Support Specialist

{"description": " ABOUT US

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Key Responsibilities

01 . Perform day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware or software platforms, user account administration requests and/or customisation to maintenance and upgrade projects.

02 . Resolve problem management issues regarding system/operations by identifying corrective measures/ improvements. May include installations, set-ups, error message, on line transactions, system/application status, operational procedures in accordance with the service level agreement.

03 . Interact with network services, software systems engineering and /or applications development in order to restore availability of services and/or identify root cause of problems.

04 . Ensure user satisfaction by providing preventive maintenance, troubleshooting and problem resolution services

05 . May participate in the planning and implementation of system/network projects/enhancements, ensuring adherence to documented processes and procedures and risk mitigation efforts.

06 . May automate administrative tasks to improve the monitoring of applications ensuring effectiveness in line with customer needs and departemental policies

07 . May participate and organise environment testing and installations/upgrades. Maintain records of deployment and identify problems.

08 . Manage and coordinate the problem and change management processes including coordination of the teams products/projects such as schedules, release planning and release management costs and the coordination of the change management process flow. Validate newly created cases and change requests for accuracy and completeness and forward to appropriate person(s) depending on the product.

09 . Review moderately complex problem situations and participate in the identification of opportunities for improvement to processes, procedures or tools.

10 . Acquire, develop and maintain technical and product knowledge in pursuance of the above objectives.

Qualifications:

• University degree in Computer Science / Computer Engineering / Programming background
• 1-3 years of experience in a similar position in a comparable technical environment
• Excellent English communication skills

Competency Profile

01. Takes Accountability for Delivering Results
Makes choices and decisions based on established practices and precedents; delivers results by overcoming a range of obstacles and issues and where timing may be critical.

02. Demonstrates Operational Excellence
Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy.

03. Expands Knowledge
Expands own specialist knowledge and skills by taking ownership of own development; encourages colleagues to bring forward and share new ideas and alternative solutions; demonstrates openness to utilise new approaches.

04. Business Understanding and Commercial Sense
Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

05. Builds and Reinforces Customer Relationships
Fosters effective relationships by listening actively and taking steps to identify and meet customer needs; demonstrates customer focus and friendliness in all activities and actions.

06. Leads with a Team Focus
Initiates effective co-operation and team working with others; provides support to new team members; appreciates style and background differences; demonstrates commitment to SWIFT values.

07. Communicates Effectively
Communicates effectively across a range of practical and operational issues; adjusts personal communication style to fit intended audience; listens to and respects other people's points of view.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.", "salary_raw": "Row(double=None, string=None)"}