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Systems Engineer (ServiceNow)- Large scale Conglomerate- Career Growth

icon building Company : Teksystems Hong Kong
icon briefcase Job Type : Full Time
icon geo-alt Hong Kong

Job Description - Systems Engineer (ServiceNow)- Large scale Conglomerate- Career Growth

  • Large-scale digital transformation programme
  • Exposure to modern enterprise and AI technologies
  • Competitive Benefits Package
Our Client is looking for a Service Now Engineer to partner with IT teams and vendors in designing and enhancing their self-hosted ITSM infrastructure and to drive workflow automation, system integration, and ongoing platform development to improve operational efficiency and end-user experience.

Key Responsibilities:
  • Integrate ServiceNow with adjacent internal systems to support ITIL processes.
  • Own and manage the self-hosted ITSM infrastructure, including:
    • System administration and configuration
    • Troubleshooting and issue resolution
    • Upgrades and plug-in management
    • Enhancements and ongoing development
  • Collaborate with vendors to support IT operations activities such as release management and configuration changes.
  • Create and maintain comprehensive documentation of the ITSM platform, covering system design, configuration, administration, and operational guides.
Key Requirements
  • ServiceNow: Strong hands-on experience with ServiceNow implementation, deployment, and administration.
  • Solid understanding of ITIL processes, particularly change management, asset management, and configuration management.
  • Operating Systems: Proficiency in multi-platform OS system operation and administration.
  • Database: Working knowledge of PostgreSQL for operational support and maintenance.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related discipline.


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