Team Head, Consumer Banking Transformation Team, CBG COO (SVP)

Job Description - Team Head, Consumer Banking Transformation Team, CBG COO (SVP)

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Role scopes:

Project Management
Process Transformation and Reimagination
Operating Model Development
Policy and Procedure Development
People Management of the Consumer Banking Transformation team

Key responsibilities:

Lead the Consumer Banking Transformation Team and act as the project lead for CBG COO on strategic initiatives assigned to the team in support of CBG businesses
Manage the design and development of the end-to-end operating model under the phygital model by partnering with CBG business units
Lead the deep-dive analysis and workshop on the "As-is” operating processes related to consumer banking products and services from an end-to-end perspective to identify pain points and process gaps
Drive and facilitate respective stakeholders to develop resolutions to address pain points and process gaps
Lead the design and development of end-to-end digital / branch (phygital) operating processes to enhance customer/ employee experience, improving operation efficiency and effectiveness while ensuring full compliance with regulatory requirements & corporate guidelines and adequate control to mitigate potential risks
Enhance employee & customer satisfaction by verifying process improvement solutions and deliverables are in alignment with the business directions
Perform people manager role for the team to manage the staff matters and developments of the team members includes training, coaching and internal mobility, etc.
Provide advice to ensure respective operation procedures and manuals being formulated according to the following:-

Post implementation incidents
Regulatory change gap analysis
Internal audit or regulatory onsite examination
Regional Operating Handbook
Country Addendum update
Lead process reimagination initiatives for business units to improve the employee experience and work efficiency

Requirements

University degree in relevant disciplines with a minimum of 12 years working experience in banking & finance industry
Experience with process & workflow re-engineering, wealth sales process, consumer banking product management is preferred

Ability to think strategically, analytically and across many dimensions
Able to anticipate potential business / technical problems, strong stakeholder management skills including conflict resolution and negotiation
Strong understanding of project management and model development skills

Excellent interpersonal & communication skills

Strong leadership and management capabilities

Location:
One Island East

Job:
COO Office/Business Mgt & Support

Schedule:
Regular

Employee Status:
Full time

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Team Head, Consumer Banking Transformation Team, CBG COO (SVP)

Job Description - Team Head, Consumer Banking Transformation Team, CBG COO (SVP)

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