Tech Risk and Service Resilience Lead

We are currently seeking a high calibre professional to join our team as a Tech Risk and Service Resilience.

In this role you will need:

• Responsible for the operational management of operational and service resilience including technology risk assessment and the required remediation work in order to meet the resilience requirements
• Manage and oversee the development / implementation of policies, operating procedures and process to meet the required resilience standards
• Collaborate within / across business and technology teams of AMH Retail Banking & Wealth and GB/GIs to deliver the collective goals in line with the resilience strategies and priorities
• Drive the maturity, implementation and adoption of best practice
• Drive the technology teams to deliver the initiatives as required from the regulator, WPB HK Critical Operations, Important Business Services and Operational Resiliency / TRCB so as to uplift service resilience
• Ensure governance is in place to cover the operational process of service resilience
• Ensure controls are monitored, met, matured and are fit for purpose
• Prepare and present Management Information at performance and governance forums

To be successful you will need:

• Operational Resilience: Previous experience in operational resilience or a related field is highly desirable. This includes experience in developing and implementing resilience strategies and frameworks.
• Incident / Problem Management: Experience in incident and problem management is crucial. Candidates should have a proven track record of handling operational disruptions and ensuring technical service recovery and continuity.
• Technical Proficiency: A deep understanding of IT systems, system process flow, networks, and cybersecurity protocols is crucial. Candidates should be able to identify technology vulnerabilities and implementing effective remediation and security measures.
• Proficiency in Risk Management Tools: Candidates should be adept at using advanced risk management software and tools to identify, assess, and mitigate operational risks effectively.
• Risk Assessment Frameworks: Familiarity with established risk assessment frameworks, as it is important for evaluating and managing technology risks.
• Project Management: Demonstrated experience in managing projects, particularly those involving cross-functional teams, is important. Familiarity with project management methodologies such as Agile is beneficial.
• Communication and Collaboration: Excellent communication skills are necessary for articulating complex technical concepts to non-technical stakeholders. Collaboration with various teams is also essential for achieving shared goals.

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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