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Tech Risk and Service Resilience Lead

icon building Company : Hsbc
icon briefcase Job Type : Full Time

Number of Applicants

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Job Description - Tech Risk and Service Resilience Lead

We are currently seeking a high calibre professional to join our team as a Tech Risk and Service Resilience.

In this role you will need:
  • Responsible for the operational management of operational and service resilience including technology risk assessment and the required remediation work in order to meet the resilience requirements
  • Manage and oversee the development / implementation of policies, operating procedures and process to meet the required resilience standards
  • Collaborate within / across business and technology teams of AMH Retail Banking & Wealth and GB/GIs to deliver the collective goals in line with the resilience strategies and priorities
  • Drive the maturity, implementation and adoption of best practice
  • Drive the technology teams to deliver the initiatives as required from the regulator, WPB HK Critical Operations, Important Business Services and Operational Resiliency / TRCB so as to uplift service resilience
  • Ensure governance is in place to cover the operational process of service resilience
  • Ensure controls are monitored, met, matured and are fit for purpose
  • Prepare and present Management Information at performance and governance forums


To be successful you will need:
  • Operational Resilience: Previous experience in operational resilience or a related field is highly desirable. This includes experience in developing and implementing resilience strategies and frameworks.
  • Incident / Problem Management: Experience in incident and problem management is crucial. Candidates should have a proven track record of handling operational disruptions and ensuring technical service recovery and continuity.
  • Technical Proficiency: A deep understanding of IT systems, system process flow, networks, and cybersecurity protocols is crucial. Candidates should be able to identify technology vulnerabilities and implementing effective remediation and security measures.
  • Proficiency in Risk Management Tools: Candidates should be adept at using advanced risk management software and tools to identify, assess, and mitigate operational risks effectively.
  • Risk Assessment Frameworks: Familiarity with established risk assessment frameworks, as it is important for evaluating and managing technology risks.
  • Project Management: Demonstrated experience in managing projects, particularly those involving cross-functional teams, is important. Familiarity with project management methodologies such as Agile is beneficial.
  • Communication and Collaboration: Excellent communication skills are necessary for articulating complex technical concepts to non-technical stakeholders. Collaboration with various teams is also essential for achieving shared goals.


Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

https://www.youtube.com/embed/QmZ7Un5gR8c?si=LCa6slfBqlUlxUE-
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