Job Description - Technical Application Support Specialist_Hong Kong

Polymer Capital Management is a market-neutral, multi-manager investment platform focused on Asia. Our goal is to discover and nurture the region's top investment talent by combining established institutional support with extensive local financial market knowledge. We were founded in partnership with PAG, one of the world's largest Asia-focused alternative asset managers, and we have been operational since 2019.

We are looking for a dedicated Technical Support Specialist to provide technical assistance and troubleshooting for Trading OMS/PMS systems. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for delivering top-notch support to clients within the financial industry.

Serve as the primary point of contact for internal users facing technical issues with Trading OMS/PMS systems
Provide timely and effective resolution to technical support tickets.
Collaborate with internal teams to escalate and resolve complex technical issues.
Document procedures, troubleshooting steps, and resolutions for future reference.
Conduct training sessions for clients on system functionalities and best practices.
Proactively identify areas for improvement in system performance and user experience.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience in technical support roles, preferably within the financial industry or hedge funds.
Strong knowledge of financial systems, including trading platforms, risk management tools, and data analysis software.
Familiarity with databases, SQL queries, Coding capabilities and network troubleshooting.
Excellent problem-solving skills and the ability to work under pressure.
Exceptional interpersonal skills and the ability to communicate technical concepts to non-technical users.

Additional Skills (Optional)

Experience with ticketing systems and remote support tools.
Certifications in relevant technologies
Knowledge of cybersecurity practices and regulatory requirements in the financial sector.
Proficiency in scripting languages or automation tools.

Why join us?

You'll work full-time in our centrally located office in the heart of HK, alongside a team of highly driven professionals eager to learn and develop their skills. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. With six offices and three affiliate offices across the region, Polymer teams collaborate to tackle meaningful challenges at scale.

Some of our Benefits

Annual paid leave
Medical group insurance
In-built Gym facility

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Technical Application Support Specialist_Hong Kong

Job Description - Technical Application Support Specialist_Hong Kong

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