Telephone Services Agent (Hotel Call Center)

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under  The Langham Hotels and Resorts  and  Cordis Hotels and Resorts  brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong. 

Located at the most fashionable address of Tsim Sha Tsui, Hong Kong, you will be part of a dynamic team to drive for maximizing the long-term financial growth of The Langham, Hong Kong by delivering high standards in guest experience & colleague engagement in alignment with the culture and values of Langham Hospitality Group.

Timeless European elegance. The most fashionable address. Personalised service is always in style. World-class cuisine. The Langham, Hong Kong hotel is unlike any other.

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2004 - 2024 Caring Company Award

2016 - 2024 Three Michelin Stars – T'ang Court

2021 - 2022 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2022 Earth Check Certification Platinum Certificate

2020 The Best of The Best Masterchef – T’ang Court

2020 The Bostonian Seafood and Grill - Best Restaurants 2020

2015 - 2019 Forbes Travel Guide Five-star Award Winner

2017 - 2019 Earth Check Certification Gold Certificate

2016 Travel+Leisure Best Top 5 Hotels in Hong Kong

YOUR OPPORTUNITY

Responsibilities

• Provide prompt and accurate telephone communication services to both internal and external callers;
• Provide standardized guest services as a team, and maximize other revenues via telephone calls;
• Achieve the highest possible guest satisfaction by processing all calls, information and related services with courtesy & efficiency; &
• Perform the actual manual and technical operation of the PABX switchboard and to provide a system of locating the guests who have the telephone calls.

Qualifications

• Graduate in Hospitality Management or related discipline;
• 1 year working experience in hotel is preferred; 
• Basic Knowledge in operator operation, administrative support and customer services;
• Good team player with excellent interpersonal skills; &
• Detail mind with customer oriented personality.

*Fresh graduate will also be considered.

To apply, please send us your resume with current & expected salary to Director of Human [email redacted, apply via Company website] .

(Personal data collected will be treated in strictest confidence and only for recruitment purposes)