Ticketing Officer

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

(This is a fixed-term contract position of 2-year with the possibility for renewal subject to organisational needs and individual performance.)

(Candidate with less experience can be considered for the post of Ticketing Assistant)

You will be responsible for:

• providing ticketing services at West Kowloon sales outlets across the district, including Freespace, Xiqu Centre, M+ and Hong Kong Palace Museum, and maintaining daily operation of ticketing hotline;

• handling ticket buyers’ enquiries, complaints and difficult cases in professional manner;

• providing support and training to Ticketing Assistants in all aspects of the use of the computerised ticketing system;

• working closely with internal parties and external hirers on handling all issues relating to ticket sales;

• supporting the ticketing system setup team by delivering event configuration in accordance with prescribed operational procedures; and

• performing any other duties from time to time as reasonably assigned by the Authority.

You should:

• possess a higher diploma or above in any disciplines;

• have at least 2 - 3 years of relevant experience in ticketing, customer service or front-of-house operation;

• be patient, customer-oriented, detail-minded and have a strong sense of responsibility;

• be required to work on shift according to the duty roster assigned including weekends and public holidays; and

• be proficient in written and spoken English and Chinese. Proficiency in Putonghua is an advantage.

For interested parties, please submit your application with detailed CV on or before following date. Applicants are encouraged to submit their applications as soon as possible. The review of applications will continue until post is filled.

Data collected will only be used for job application processing. Your data may be accessed by our appointed recruitment consultants who have agreed to keep confidence of all personal data in not less than the standards applicable to us. Applicants not being invited for interview within 4 weeks from the submission date may assume their applications unsuccessful.

All related information will be kept up to 24 months and all personal data will be destroyed afterwards.

For more information, please visit https://www.westk.hk or contact: