Visitor Experience Officer (Centre)

Job Highlights:

• Supporting Centre Operations and visitor experience


• Work Location: Mai Po Nature Reserve


• Flexible workday

Principal Functions:

This role focuses on delivering excellent customer service at WWF visitor centres, particularly the Peter Scott Visitor Centre, and supporting back‑of‑house operations to maintain high standards of safety, cleanliness, and efficiency.

Major Duties and Responsibilities:

Customer‑focused – Front of House

• Ensure the highest levels of visitor experience through positive interactions.


• Provide customer service at the front desk, Panda Shop, and Kingfisher Café.


• Monitor bookings and prepare for upcoming events.


• Meet and greet visitors, introduce WWF’s brand, tours, and activities.


• Actively promote WWF events and exhibitions.


• Promote and recruit members and donors, and operate sales at centres or outdoor events.


• Operate cashier functions, POS, and booking systems in line with WWF policies.


• Conduct opening and closing tasks of the centre.


• Handle memberships, subscriptions, enquiries, feedback, and complaints.


• Assist customers with online orders and WWF product enquiries.


• Support food preparation, serving, and cleaning duties at the café.

Quality of Service – Back of House

• Responsible for centre opening/closing and permit applications.


• Conduct regular inspections of premises and equipment, reporting maintenance needs.


• Support preventive maintenance recording and health & safety supervision.


• Ensure proper storage and accurate inventory of operating equipment.


• Assist with government permit applications and onsite inspections.


• Set up rooms and venues for events.


• Support WWF activities and departmental meetings.


• Perform ad hoc duties as assigned.

Requirements:

• Vocational training or diploma in hospitality management, with at least 3 years’ experience in retail, F&B, customer service, or event operations.


• Strong interpersonal and customer service skills with a pleasant, outgoing personality.


• High accuracy and professionalism in handling inventory and POS systems.


• Physically fit and willing to work in outdoor conditions; cycling skills preferable.


• Flexible and willing to work evenings, weekends, and public holidays.


• Proficiency in spoken Cantonese / Mandarin and English, with good written Chinese and English.

APPOINTMENT TERMS

This post is on a full time basis. 

All applications will be treated in the strictest confidence and personal data collected will be used for recruitment purpose only.  Applicants not invited for interview within 12 weeks may consider their applications unsuccessful.

WWF, the World Wide Fund for Nature, a non-profit organisation, headquartered in Switzerland, is one of the world’s most recognisable and respected independent conservation organisations. 

Interested parties please apply HERE

To find out more about us, please visit our website at wwf.org.hk.