VP - Operational Change Delivery & Transformation

Company : Hays

Job Type : Full Time

Hong Kong

Number of Applicants

000+

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Job Description - VP - Operational Change Delivery & Transformation

Your new company

A Reputable Bank in Hong Kong is looking for a Team Head of Operational Transformation. The person will lead a small team responsible for driving large-scale operational transformation and migration initiatives across the Bank. This role will play a critical leadership position in delivering end-to-end change programmes, particularly in support of the Bank's ongoing operations migration to Mainland China. The role requires a strong combination of operations subject matter expertise, structured change delivery, people leadership, and the ability to communicate effectively with senior stakeholders across Hong Kong and China.

Your new role
Transformation & Change Delivery

Lead and deliver complex, multi-stream operational transformation and migration programmes, ensuring alignment with the Bank's strategic objectives.
Drive end-to-end change delivery across operations areas including (but not limited to) Payments, KYC / Client Due Diligence, Loans Operations, Account Services, and Client Onboarding.
Oversee operational migration initiatives to Mainland China, managing risks, dependencies, regulatory considerations, and service continuity.
Partner closely with Operations, Technology, Risk, Compliance, and Business stakeholders to ensure successful implementation of change initiatives.
Establish and maintain robust governance, reporting, and control frameworks for transformation initiatives.

Team Leadership & Management

Lead, coach, and develop a team of Project Managers (approx. 3 direct reports), fostering a high-performance and collaborative culture.
Provide clear direction, prioritisation, and support to ensure projects are delivered on time, within scope, and to agreed quality standards.
Build strong project management discipline, including planning, risk management, issue escalation, and benefits realisation.

Stakeholder Management

Act as a key liaison between Hong Kong and Mainland China operations teams, ensuring clear communication, alignment, and accountability.
Engage senior stakeholders, providing concise updates, managing expectations, and resolving issues proactively.
Support regulatory, audit, and risk partners in relation to operational transformation initiatives.

What you'll need to succeed

Minimum 15+ years of relevant work experience, preferably within Retail Banking or Corporate Banking environments.
Strong hands-on experience in banking operations, such as: Payments & Cash Management, KYC / Client Due Diligence, Loans Operations, Account Services or Client Onboarding
Proven track record in operational transformation, change delivery, or large-scale migration programmes.
Minimum 5+ years of people management experience, with demonstrated ability to lead and develop teams.
Proficient in spoken and written Chinese and English.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Keith Ho now @22037474. Alternatively, you can send Keith your updated CV to [email protected]. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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VP - Operational Change Delivery & Transformation

Job Description - VP - Operational Change Delivery & Transformation

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