VP, Team Lead, Digital Service Delivery, Consumer Banking

usiness Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Act as the Digital Project Delivery Lead to manage the delivery of projects in related to consumer banking products.
• Work closely & collaboratively with Product, Operations, Technology, COO, Legal & Compliance and Customer Support Teams inensuring end-to-end system and process delivery
• Lead and manage UAT in projects, ensuring system behavior conforms to the solution design
• Review system solutions / narratives to ensure that specifications are designed in accordance to business requirements
• Ensure all development and rollouts comply with the necessary internal and external risk & regulatory clearance process.
• Oversee pre and post implementation tasks including user stories preparation, testing, production launch and verification, timely and smooth production problem investigation, post implementation review and escalation.
• Provide regular review meeting with key stakeholders on the system enhancement & initiatives, and progress update, in order to smoothen operation
• Ensure production incident are resolved within the SLA and prompt follow-up to ensure closure of issues
• Oversee and manage digital projects to ensure all aspects of the projects are planned, tracked, and implemented to successful completion in accordance to the digital roadmap
• Define and agree project scope with relevant stakeholders to achieve business outcomes and execute within approved budget and schedule
• Proactively manage issues, risks and deliverables according to agreed scope and in accordance to project governance rules

Job Requirement

• University Degree
• Preferable in Consumer Banking, and in area of consumer banking or digital project delivery
• Preferable with knowledge of agile methodology and project management life cycle, systems, rules and regulationsrelated to banking & investment
• Ability to evaluate value of ideas, and transform into action by leveraging best practices in change management
• Experience in managing projects end-to-end and participated in different milestones within a project lifecycle such as business requirements development, test management and execution, implementation, etc
• Excellent interpersonal and communication skills with a positive working attitude and an avid team player
• Self-starter with customer centricity mindset, and able to rise up to challenges and manage stringent delivery timelines
• Strong analytical and problem-solving skills
• Knowledge of risk awareness and control.
• Able to work under pressure while maintaining accuracy and commitment

• Work independently and able to handle multiple projects with the ability to take on different types of roles and activities at the same time
• Knowledge of risk awareness and control.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.
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