VTM Process Centre Head

Company : Industrial And Commercial Bank Of China (asia) Limited

Job Type : Full Time

Hong Kong

Job Description - VTM Process Centre Head

Job Responsibilities

Oversee daily operations of Virtual and Online Services Operations team. Manage a team of supervisors and tellers to provide service to customers including account opening, AML checking and daily banking transaction such as deposit, withdrawal, account transfer and etc.
Provide guidance to subordinates to answer account questions, resolve service issues and build relationship with the customers. Able to diagnose and resolve customer issues independently;
Ensure all operations are carried out in a proper manner and full compliance with the Bank's policies and procedures and regulatory requirements
Coordinate and track internal business reporting of the business unit regularly.
Act as coordinator for the Department to liaise with customers and other departments in daily operation.
Perform ad-hoc tasks as assigned.

Job Requirements

Degree holder to above;
At least 10 years working experience in handling banking operations: account opening/deposit/e-banking services, of which 5 years at supervisory level.
Familiar with general consumer banking products and services, banking practices, relevant banking ordinances and regulatory requirements. Rich knowledge in AML requirement is required.
Excellent business sense, communication, interpersonal and reporting skills.
Mature, self-driven, independent and able to work under pressure.
Good command of both written and spoken English and Chinese including Putonghua.

To Apply
Please submit your resume to [email protected] .

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VTM Process Centre Head

Job Description - VTM Process Centre Head

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