WeLab Bank - Senior Product Manager, Deposit & Debit Card

Candidate with less experience will be considered as Manager

WeLab, a leading pan-Asian fintech platform, operates two digital banks (WeLab Bank and Bank Saqu) as well as multiple online financial services in Hong Kong, Mainland China, and Indonesia, with over 70 million individual users and over 700 enterprise customers. WeLab uses game-changing technology to help users access credit, save money, and enjoy their financial journey.

At WeLab, we always put our people first. Embarking on a career with WeLab means being part of the driving force to make financial services accessible for everyone. In our flat and agile organization, you will get all the opportunities to make real impacts and deliver change. Most importantly, while you achieve greatness, we will ensure you have an amazing experience at WeLab!

Our team is energetic and passionate who can deliver and execute, and we are looking for intellectually curious, open-minded, and smart-working individuals who are just as passionate as we are about making financial services enjoyable.

Join us to build a better financial future for everyone!

About you:

• You're a go-getter with mad juggling skills (or multiple hats) who can thrive in a fast-paced, agile environment
• You have a strong thirst for knowledge and are driven to find solutions that don't exist yet
• You are comfortable with ambiguity and extremely resourceful (in your past life you could've been a detective)
• You always find a way to get things done without sacrificing the quality of your work, integrity and values. No task is off limits for you.
• You are humble and prioritize the success of the team over your own with an eagerness to help those around you
• You don't shy away from challenges and have the ability to bounce back from setbacks

What you'll do and what success looks like in this role:

• As the product lead to manage and drive the deposit portfolio, payment and card businesses, mainly focus on Deposit & Debit Card
• Own the pricing strategy for deposit and other card-related charges to ensure competitiveness and profitability
• Define overall product strategy and roadmap working closely with the Head of Deposits, Payment and Card.
• Drive initiatives to attract new customers and improve product adoption leveraging market insights, data analytics and emerging technologies if applicable
• Monitor key performance indicators as P&L owner and implement strategies to increase card usage, improve customer engagement and optimise deposit portfolio.
• Partner with Marketing team to develop and execute go-to-market strategies, acquisition and usage campaigns and lifecycle management.
• Manage and develop end-to-end process and workflow in order to improve customer experience
• Review and provide updates to the applicable procedure manual, terms and conditions, and any other materials for deposit product in order to comply with the regulatory requirements
• Coordinate and work with Technology, Customer & Growth, Legal & Compliance team in order to execute business plans, new product launches and campaigns
• Prepare and present comprehensive reports, dashboards, trends and recommendations to senior management and committees.

What is required and what we're looking for:

• Degree holder with major in Finance, Marketing or related discipline
• At least 8 years of hand-on product & portfolio management experience in retail banking or financial industry, preferably Deposits & Debit Cards
• Independent, ability to work under pressure and sensitive to market changes with a proactive approach to drive business growth
• Excellent analytical and problem solving skills
• Proficient in MS Office applications and Chinese Word Processing
• Fluent spoken and written English and Chinese

Perks and Benefits to enrich your experience at WeLab:

• Learning and development stipend - we value lifelong learning and believe the best way to invest in our employees is to encourage them to continue to learn
• Wellness and happiness - Numerous activities to let you focus on your physical and mental wellbeing. We allow flexible time offs to take care of personal matters and to enjoy time with family and friends
• Comfortable and positive work environment - Open plan office for easy collaboration and social with your colleagues, or branch out into your own thinking pods when needed, with FREE food and drinks for when you want to recharge
• Work smart, play hard - Connect with your colleagues over food and drinks at the stocked pantry, in the spacious social area with board games and a ping pong table, or over activities like hiking, yoga, badminton, etc.
• A big and contagious smile on everyone's face to make you happier :)

WeLab's Awards & Recognitions

• Asia Banking Finance Retail Banking Awards: Virtual Bank of the Year - Hong Kong
• CNBC Disruptor 50: the only Hong Kong-based company on the list
• Financial Times Asia-Pacific High-Growth Companies: #2 in ranking
• The Chinese University of Hong Kong "Corporate Innovation Index": #1 in ranking

We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please submit your resume to us via the button "Apply Now" below.

All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.