Application Support Engineer - Start Immediately

We are looking for a driven Application Support Engineer to join our exceptional team at Goodyear Tire and Rubber Company in China.
Growing your career as a Full Time Application Support Engineer is an awesome opportunity to develop competitive skills.
If you are strong in presentation, people management and have the right experience for the job, then apply for the position of Application Support Engineer at Goodyear Tire and Rubber Company today!

Job Duties:
The Application Support Engineer focus on user support of RTM solutions in China. Work alongside of our business partners to identify, record, issues from the customer, work with vendors to establish a solution and report a timely resolution. An application support engineer (ASE) is an IT professional who is responsible for troubleshooting the software applications a company uses and ensuring that help desk tickets are resolved in a timely fashion. In a large enterprise, an ASE may act as a subject matter expert for a specific software stack (RTM/Traceability systems in China)
Incident Management - Monitor the open incident tickets and provide updates to the relevant IT Managers on the status of the incidents. Work closely with the operational support teams such as Global Business Support, GSOC and Service Desk teams to ensure that information requirements are provided in a timely manner.
Support Business partners and peers from the Customer Facing Applications team as well as member of the Digital & Analytics community in the delivery of Digital Products. Support requirement collection through continuous iteration during the support phases. Work with vendor (winchannel) to get resolutions on a timely manner
Support Pipelines continuum by being active part of the monitoring and support process. Analyze unforeseen process termination and support the business continuity by reviewing and upgrading code and process to be error free and secure lowest maintenance efforts.
Requirements:
Bachelor's Degree in Computer Information Science
. 1+ years' experience in Application support in retail industry
. Strong passion for issue resolution and follow-up close loop communication
. Knowledge of support tools in a call center environment
. Issue resolution methodology via wechat
. Provide technical support for enterprise-level application systems.
. Respond to general questions and trouble tickets in a timely manner.
. Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
. Prioritize multiple, open issues.
. Document issue triage using Service Now tools, as troubleshooting progresses.
. Follow best practices for change control of proposed solutions.
. Maintain service reports.
. Document actionable bugs for engineering resolution.

Benefits of working as a Application Support Engineer in China:

● Excellent benefits
● Opportunities to grow
● Competitive salary