We are currently seeking a high caliber professional to join our department as Assistant Manager, Affluent Propositions . Principal responsibilities:
Assist to develop proposition-related projects or initiatives to enhance segment awareness and expand market share for HNW, affluent, Emerging Affluent and other strategic segments
Collaborate with different business units to implement proposition initiatives, to ensure the proposition is properly delivered to customers with most optimal approach Perform other responsibilities / duties as assigned by respective manager
Assist to roll out acquisition, portfolio and engagement activities to grow the customer base and deepen product penetration to meet the KPIs.
Assist to review customer on-boarding and anti-attrition journeys in collaboration with key stakeholders to drive effective engagement and stickiness
Conduct regular competitor analysis and maintain abreast market information for on-going refinement of designated segment propositions
Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable
Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies
Requirements:
University degree in Business Administration, Marketing OR other relevant qualifications Minimum of 3 years' retail banking experience Frontline or segment experience will be a plus Customer-oriented with strong business acumen and analytical skills Positive, flexible and self-motivated individual with good project management and interpersonal skills Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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