Assistant Manager/ Manager, Investment Operations

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

Manulife Investment Management (MIM) is the asset management division of Manulife Financial Corporation. MIM's diversified group of companies and affiliates provides comprehensive asset management solutions for institutional investors, investment funds and individuals in key markets around the world. This investment expertise extends across a full range of asset classes including equities, FX, fixed income, derivatives, and alternative investments such as oil & gas, real estates, timber, farmland, as well as asset allocation strategies.

Manulife Investment Management has investment offices across multi-continents - Asia, North America and Europe. Manulife Investment Management has more than 100 years of experience managing portfolios for The Manufacturers Life Insurance Company, John Hancock Life Insurance Company, and other major clients and is a leading global investment management group.

< p> Manulife Investment Management - Hong Kong (MIM-HK) is the Regional Investment Operations (RIO) in Asia and serves as the hub for Investment Operations in other Asian territories (including Singapore, Malaysia, Vietnam, Philippines, Indonesia, Taiwan, Japan and China).

The position reports to the Team lead within Investment Operations and is primarily responsible for the below:

Responsibilities

The Manager, Investment Operations will be one of the core team members to provide subject matter expertise and support to our daily trade management processes. Responsibilities include:

• Oversight of trade management and support, settlement, reconciliation, corporate actions, pricing and valuations across MPF, UCITS, Cayman fund, retail fund, pension fund, institutional mandate and general accounts.
• Support post trade processing and ensure effective escalation of issues for all post trade processes.
• Monitor corporate action & corporate event in a timely manner and follow-up with business units/custodian when required
• Assist with the setup of new broker and trading enablement for new fund launches, both internal and external
• Develop and maintain procedures and controls within investment operations to ensure consistent high-quality services and support to the front office, clients, and other business units.
• Work with regional and country operations teams to promote best practices and standardization across the Asia region and globally where applicable.
• Assist in providing training or knowledge sharing for offshore support team to support our daily operations and oversight the outsourced tasks.
• Project work includes new fund launch, market change, continuous improving and automation of the department's processes and documentation
• Support MIS reporting, internal or external audit on trade management functions whenever it is necessary
• Manage the relationship with fund managers, custodian banks, brokers, auditors, and internal/external counterparties to monitor the quality of services and ensure market standard practices are in place.
• Collaborate with peers and various key stakeholders including but not limited to regional and country investment operations teams, Front Office, Product, Client Portfolio Management, Client Advisory, Institutional Sales, Risk and Compliance teams.
• Knowledge of cash management and fund accounting with understanding of downstream impact to portfolios valuations in both internal and external systems will be a plus.
• With experience or knowledge in supporting private investments will be a plus, such as private equities and private debt.
• Undertake ad hoc assignments or special business projects as assigned.

What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's degree in Accounting, Finance or Business with 8+ years' experience across investment operations with at least 5 years' direct experience working in a Middle Office Operations environment.
• Experience gained in asset manager with knowledge of Middle Office/Investment Operations' policies and procedures, including but not limited to trade management oversight, trade support, corporate actions, pricing & valuations, and fund operations.
• Experience with oversight of shared service operations and external providers such as fund administrators, custodians.
• Familiar with mutual fund structure, cross asset classes, including equities, FX, fixed income, derivatives, Fund of Fund etc.
• High proficiency in Microsoft Office (word, excel, power point) and Business systems (Bloomberg AIM, OMGEO CTM, ALERT, Simcorp) experience is required.
• Excellent communication skills in Cantonese / English / Mandarin. Ability to understand, negotiate and influence business stakeholders.
• Encourage and drive changes within a highly dynamic, fluid environment. Comfortable in challenging traditional processes to strive for efficiencies.
• Strong problem-solving skills with the ability to research issues where the resolution is not readily apparent.
• Public Holiday Support is required whenever it's necessary.
• Good team player with can-do attitude and the ability to build relationships across multiple levels of the organization.

What can we offer you

• A com petitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer