BALENCIAGA Department Manager

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand. Sub-Job Family Description - Department/Floor Manager:
Manages every operation in the department or on the floor to guarantee a unique customer experience. Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.

Job Description

Main Responsibilities

BUSINESS DEVELOPER

Implement action plans defined with the HQ and Flagship/Store director and ensure follow-up

• Assign targeted quantitative and qualitative goals to the department team(s)
• Analyze the results: daily, weekly, monthly and set up constant assessments
• Analyze sales based on corporate reports and verify warehouse stock for the department(s) involved
• Ensure that the display of the Department(s) involved is in order and supervise product rotation

Communicate high quality relevant feedback and reporting to the Associate Store Director/Store Director or Store team

• Communicate on a daily basis technical and stock information related to the product to the store team in the Department(s)
• Punctually submit all the quantitative and qualitative information to the Buying team at HQ in order to communicate any requirements and to predict any possible issues
• Monitor business environment including local competition
• Keep store team informed at all times regarding Store performance
• Analyze sell through by category

A TALENT LEADER AND DEVELOPER

Create and maintain a positive and motivating work environment

• Embody Balenciaga image and ensure that the team is also aligned

Motivate and challenge store management and store team on a regular basis

• Support the Flagship/Store Director and Associate Store Director in setting up goals and animate morning briefs, one to one meetings, etc.
• Organize and plan the department(s) activities, providing available resources to achieve the expected workload and maximize profitability

Partner with the Associate Store Director and Flagship/Store Director to recruit, train and develop your team

• Identify and develop the strengths of each store team member, supporting professional growth through training and coaching approach
• Train team on in Store actions to develop client loyalty
• Lead by example and facilitate teamwork

A BRAND PROMOTER (CLIENTS)

Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally

• Ensure that your department(s) constantly provides the standards of Balenciaga services, image and values

Ensure Balenciaga Signature and Client experience are executed and consistent over time

• Inspire both clients and store team by embodying the Balenciaga Universe
• Ensure that the image of the Store is aligned with Balenciaga standards
• Follow up CEE and NPS scores and set up actions accordingly

Assure the recruitment, development and retention of clients, from beginners to VICs

• Supervise sales to ensure Client journeys execution and omnichannel consistency
• Ensure a qualitative and qualitative approach on managing the store clients portfolio and execute action plans
• Promote and develop clienteling mindset, follows the sales to VIC and VVICs
• Personally manage all delicate situations regarding issues related to the product

A PROCESS MANAGER

Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization

• Take all the necessary measures to ensure loss prevention and safety in the store
• Ensure the correct rotation of the goods in the warehouse for the department(s) involved
• Adhere, inform and follow-up on all processes and guidelines

Execute team planning on a weekly and monthly basis and summit it the Associate Store director

Challenge current processes to ensure efficiency and effectiveness in your department

• Cooperate with the other Department managers regarding all issues related to the product and internal processes
• Optimize warehouse management in order to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Operations manager

Internal Key relationships

Trainers, Retail Director, Area Manager

Key Experiences

At least 3 years of experience in a managerial position (5 people)

Significant experience in the luxury industry: client portfolio

Successful managerial experience of a team (the ability to set goals, delegate work and follow up results)

Leadership Behaviors

Inclusion

Create a high-performing team and foster a fair and respectful environment where each individual's uniqueness is valued

Vigilance

Anticipate opportunities and threats so as to lead in the long run

Audacity

A quick to seize opportunities, turning potential failures into success

Tenacity

True to your ambition when times get tough and weather the storms with your team