Business Risk and Control Manager

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Digital Banking

As one of the leading banks in Hong Kong, we provide extensive digital services on both online and mobile platforms. Facing an ever-growing need for innovative digital solutions, services and platforms, our digital banking capabilities offer an extensive range of products and services that serve over half the adult population in Hong Kong.

We are currently seeking a high caliber candidate to join our department as  Business Risk and Control Manager . 

Principal Responsibilities

• Identify potential risk areas, lead and provide timely advice & support to digital banking functions on all aspects of existing business, new initiatives and operational risks to ensure business promotions and processes are operated with consideration under of risk controls and are in compliance with regulatory requirements and group guidelines
• Act as the focal point of contact with different businesses and functions for oversight of risk issues and implementation of risk governance
• Establish the governance framework for the monitoring and oversight of operational risk issues by senior management
• Take the lead in the relevant control monitoring and managements, arrange the regular and ad-hoc review and return on the control related request, coordinate with relevant parties and Subject Matter Experts to ensure adherence to Group policies, statutory requirements and regulatory guidelines
• Oversee the production of risk and control management reports and articulate the findings and recommendations to relevant senior audiences
• Work with fraud risk management function in fraud strategies review, fraud detection, fraud investigation, fraud trend monitoring and customer education on fraud prevention. 

Requirements

• University degree in a related discipline or other relevant qualifications
• Minimum 5-8 years of team management experience, with good knowledge of the changing regulatory environment, technology and fintech landscape especially in retail banking sector
• Sound knowledge of retail banking business, including products, services, systems and processes. Previous experience in project management would be an advantage
• Strong leadership, management and coaching skills
• Strong analytical, problem solving and reporting skills and able to critically evaluate information gather from multiple sources and reconcile conflicts
• Great sense of ownership and servicing mindset to ensure efficient and effective processes
• Proficiency in both English and Chinese, fluency in Putonghua an advantage
• Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.