Client (Sales) Advisor, Watches & Jewelry

ABOUT SOTHEBY'S

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

The Role

As an Ambassador of Sotheby’s, you will be responsible for achieving sales targets defined by the management and proactively developing a portfolio of local and international clients. You will ensure a seamless and unique luxurious experience for every client, through memorable storytelling, product expertise and state-of-the art retail hospitality. You will be an active member in the daily operations of the store and support the Salon Manager in complying with all companies’ policies and procedures.

 

RESPONSBILITIES

• Achieve and/or exceed the monthly and annual individual sales targets while contributing to the Boutique overall goal
• Ensure an outstanding and consistent client experience by providing customized advisory according to the client needs, solid expertise and knowledge across the different product categories, and ultra-luxury hospitality services
• Cultivate new and existing client relationships through exceptional retail experience, appropriate follow-up, and any specific CRM initiatives. 
• Consistently and accurately capture client data for retention purposes, loyalty and long- term relationship building
• Partner with the Boutique Manager and the local marketing team to develop a plan to support events
• Assist the Boutique Manager in providing Retail Excellence in daily operations: floor management, visual merchandising, inventory control, opening & closing duties
• Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Advisors when needed
• Be aware of the surrounding luxury competitive environment, its dynamics and market trends

 

IDEAL EXPERIENCE & COMPETENCIES

• Minimum 2-5 years of sales experience in the field of Luxury Retail or Hospitality
• Experience in new store opening 
• High standards of client services and luxury hospitality
• At ease in engaging, networking and selling to HNWI and UHNWI: good understanding of their consumer behaviour
• General knowledge of luxury products or luxury watches and fine jewelry
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy
• Customer oriented, strong collaborative spirit, and excellent communication skills
• Able to work retail hours including weekends
• MS office and Computer literacy
• Fluent in Cantonese and Mandarin, very good proficiency in English, any other language skills a plus

 

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