Manager, Business Development

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If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Asset Management, the investment management business of the HSBC Group, serves HSBC's worldwide customer base of retail and private clients, intermediaries, corporates and institutions invested in both segregated accounts and pooled funds. Global Asset Management fulfills its purpose of connecting HSBC's clients with investment opportunities around the world through an international network of offices in approximately 30 countries, delivering global capabilities with local market insight.

We are currently seeking a high calibre professional to join our team as a Manager, Business Development.

Principal Responsibilities

• Assist Team Head: Collaborate closely with the team head to develop and execute strategies for uplifting the business through effective channel management. Support in defining goals, objectives, and action plans aligned with the overall business objectives
• Collaboration with RTD: Work closely with the RTD teams to stay updated on the latest technologies, innovations, and developments that can enhance channel management strategies. Collaborate on the implementation of new technologies to improve operational efficiency and business growth
• Collaboration with HASE: Partner with the HASE team to ensure that our channels meet high assurance security standards. Collaborate on implementing security protocols, risk management procedures, and compliance requirements within our channel management processes
• Digital Journey Enchantment: Drive the enchantment of the digital journey for our customers/members. Identify opportunities to improve user experience, streamline processes, and enhance engagement through various digital channels. Collaborate with the marketing team to implement effective digital marketing strategies
• Channel Management: Support the team head in overseeing the day-to-day management of multiple channels, including online platforms, mobile applications, social media, and other emerging digital channels. Ensure that channels are optimized for efficiency, functionality, and user satisfaction
• Stakeholder Collaboration: Collaborate effectively with internal stakeholders, including Marketing, Customer Service, IT, and Product Development teams, to align channel management strategies with overall business objectives. Foster strong working relationships to ensure effective communication and collaboration
• Performance Tracking and Reporting: Support in developing and implementing key performance indicators to track the success of channel management initiatives. Assist in generating regular reports and presenting findings to management, highlighting areas of improvement and opportunities for growth
• Drive digital channels and to achieve assigned KPIs
• Formulate the scope, extend and deliver our products and services to MPF members
• Develop sales strategies and implementing a proactive roadmap on the implementation of digital sales activities for the MPF market and to generate revenue either cross-sell or up-sell from both new and existing MPF clients
• Develop activities to promote the brand to penetrate cross-selling to existing customers and to induce awareness to potential new customers, and also for retention purpose
• Liaise with internal customers on all operational issues in order to provide new proposed service to customers and to offer more flexible and customize after sale service to new customers
• Collect customer feedback and to reflect to the company for sales and service enhancement and improvement
• Provide solution that is consistently exceed customer's expectation
• Work closely and effectively with relevant business partners and stakeholders to explore full Employee Benefits solutions to maximize sales production in accordance with matching customers needs to individual products and services