Member Services Host - with Growth Opportunities

We are hiring a creative Member Services Host to join our growing team at Carlyle & Co. in Hong Kong.
Growing your career as a Full Time Member Services Host is an awesome opportunity to develop excellent skills.
If you are strong in presentation, decision-making and have the right drive for the job, then apply for the position of Member Services Host at Carlyle & Co. today!

Who we are:

Carlyle & Co. is a new breed of international landmark private members’ clubs; the ultimate destinations to connect, to be inspired and to live life to the fullest. We are looking for passionate, collaborative people to join our family. Just as our unique, diverse and colourful community of Members are at the heart of our Club, so our empathetic, characterful and talented Associates embody a generosity of spirit that ignites the soul of Carlyle & Co.

About the role:

Our Members’ journey is constant – from the first face they see in the lobby, to the time they spend in our Club spaces, or chatting with our Associates. Each of these interactions strengthens and shapes their Carlyle & Co. experience, and, as the Member Services Host of Carlyle & Co., you will play a crucial role in guiding these moments. Your experience – whether it’s from an art gallery, in the beauty world, through luxury retail, or from classic concierge – enables you to connect with Members from all walks of life. Together with our Member Services Manager, Caden Kim, you’ll act as one of our Club faces, warmly welcoming our Members and intuitively understanding their needs and preferences. This is a unique role in a global brand development journey offering you the opportunity to be an integral part of an exciting project in Hong Kong – and we’d love to have you on-board!

What you need to have:

• A charismatic personality and a love of meeting new people
• Extensive hospitality experience
• An ever-positive attitude with calm, confident problem-solving skills
• Outstanding interpersonal skills – you’ll have a natural ability to connect with Members from all walks of life
• A strong command of English

What you will do:

• Act as a Carlyle & Co. ambassador – you’re the frontline, friendly face our Members will look forward to seeing on each visit!
• Assist with guest registration, checking Members into and out of the Club and ensuring the Carlyle & Co. level of excellence is maintained throughout their visit
• Forge genuine relationships with our Members and guests, sharing your passions and stories with them
• Anticipate Member queries before they arise, and identify and rectify Member issues with discretion, confidence and immeasurable charm
• Be an expert on Carlyle & Co.’s incredible range of products and experiences
• Collaborate daily across teams, always looking for new ways to improve our Member experience and our own team environment – we welcome your opinions!

What our work culture looks like:

• Teams who are dedicated to excellence, innovation and getting results we can be proud of
• A leadership culture that genuinely cares about your professional development and well-being
• An open-minded family where everyone contributes, and every voice is welcomed
• A convivial community where having fun is a big part of getting the job done
   

We invite passionate, collaborative people to join our family. Please send your full resume to Talent & Culture Department: [email redacted, apply via Company website] 

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Personal data collected will be used for employment purpose only.

To stay connect with us, please visit our LinkedIn and official Website.

Benefits of working as a Member Services Host in Hong Kong:

● Learning opportunities
● Advancement opportunities
● Advantageous package