Premium Service Ambassador

To cope with our rapid expansion, we are looking for a capable and independent individual for the following position as part of our team.

Job Responsibilities:

• Be the Brand ambassador and strive to deliver memorable premium customer service to VIPs of different Brands under the Healthcare Group
• Customer-centric in driving total customer satisfaction
• Maintain and enhance rapport/ further build relationship with VIPs to promote loyalty
• Ensure VIPs experience from booking (online and hotline) to post-service/ consultation is smooth
• Follow SOP and work with centre/ shop prior to VIPs visits and ensure all aspects presented at top quality
• Address VIPs enquiries and follow up on complaints in a professional and timely manner to resolve issues to the satisfaction of VIP and company

Job Requirements:

• Form 5, Diploma or above in any discipline. 
• At least 2 years’ experience in serving VIPs/ premium customers. aviation, fitness, hotel and beauty industry / retail sale for luxury brand preferable
• Cheerful and passionate individual with outgoing personality
• Attentive to details and service-oriented responsible team player with strong interpersonal and communication skills
• Cabin crew or work experience with luxury/premium brands or hotel preferred
• Good command of spoken English, Cantonese, and Mandarin
• Proficiency in MS Office - Word, Excel, PowerPoint
• Shift duty may be required

 

We offer a competitive remuneration package commensurate with qualifications and experience to the right candidate. Interested parties please send your full resume with last and expected salary via “APPLY NOW” 

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