Retail Manager (HK MO)

Our client is a global luxury fashion house, searching for a seasoned retail professional to lead their sales force, elevate customer service, and drive performance.

Please email your cv directly in word format with job reference no. Job -12810 to

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.

Key responsibilities

• Oversee store operations to guide, support, and motivate teams in achieving short and long-term sales targets and KPIs.
• Lead and inspire teams to meet business targets in profitability, service standards, and business development.
• Ensure efficient store operations, including staffing, visual merchandising, inventory management, and loss prevention.
• Provide effective leadership through communication, motivation, coaching, and training to meet business objectives.
• Develop and execute CRM strategies to grow VIP databases and meet commercial goals.
• Monitor VIP CRM strategy to drive database growth and commercial success.
• Cultivate a strong commitment to exceptional customer service within the team.
• Regularly assess and review staff performance.

Role requirements

• Diploma or higher education, with a preference for university graduates.
• Minimum 10 years of hands-on experience, including at least 5 years in multi-store management roles.
• Background in fashion/retail/luxury brands preferred.
• Passion for fashion and retail, with keen market awareness and competitor insight.
• Proactive approach to driving KPIs and customer service.
• Strong leadership and people management abilities to motivate and inspire teams.
• Proficiency in English, Cantonese, and Mandarin.