Retail Training Manager

Responsibilities:

Training Program Development:

• Collaborate with the management team to identify training needs and develop a comprehensive training strategy aligned with the organization's goals and objectives.
• Design and create training materials, including manuals, presentations, job aids, and e-learning modules, to support various training initiatives.
• Conduct ongoing needs assessments to identify skill gaps and areas for improvement among retail staff.
• Stay updated on industry trends, best practices, and new technologies to incorporate into training programs.

Training Delivery and Facilitation:

• Conduct engaging and interactive training sessions for retail employees, both in-person and through virtual platforms, ensuring effective knowledge transfer and skill development.
• Deliver a variety of training topics, including product knowledge, customer service, sales techniques, visual merchandising, and operational procedures.
• Utilize a variety of training methods and techniques, such as role-playing, group exercises, and simulations, to enhance learning and engagement.
• Monitor and evaluate training sessions, collect feedback, and make necessary adjustments to improve the effectiveness of training programs.

New Hire Onboarding:

• Develop and implement a comprehensive onboarding program for new retail employees, ensuring a smooth transition into their roles.
• Conduct orientation sessions to familiarize new hires with company policies, procedures, and the retail environment.
• Provide coaching and support to new hires, ensuring they receive the necessary training and resources to succeed in their positions.

Performance Improvement:

• Identify performance gaps and opportunities for improvement among retail employees through observation, data analysis, and performance evaluations.
• Develop and deliver targeted training interventions to address performance gaps and enhance employee productivity and effectiveness.
• Provide ongoing coaching and support to retail staff, offering guidance and resources to help them achieve their performance goals.

Training Program Evaluation and Reporting:

• Establish key performance indicators (KPIs) to measure the effectiveness and impact of training programs.
• Conduct evaluations and assessments to gather feedback on training programs, assess knowledge retention, and measure the application of skills on the job.
• Generate reports and present findings to the management team, providing insights and recommendations for continuous improvement.

 

Qualifications:

• Bachelor's degree in a related field (e.g., Business Administration, Human Resources) or equivalent experience.
• Proven experience as a Retail Training Manager or in a similar training role within the retail industry.
• Strong knowledge of retail operations, including customer service, sales techniques, visual merchandising, and operational procedures.
• Excellent training and facilitation skills, with the ability to deliver engaging and interactive training sessions.
• Strong understanding of adult learning principles and training methodologies.
• Proficient in using learning management systems (LMS), e-learning authoring tools, and other training technologies.
• Analytical mindset, with the ability to assess training needs, measure training effectiveness, and provide data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
• Strong organizational and time management abilities, with the capability to manage multiple training projects simultaneously.
• Flexibility to travel to various retail locations as needed.

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