Sales & Operations Manager

Emperor Watch & Jewellery is an internationally acclaimed retailer of prestigious timepieces and a manufacturer of contemporary and sophisticated jewellery. The foundation for the company was laid with Mr Yeung Shing’s founding of Shing On Kee Watch Shop in 1942. For over 70 years, Emperor Watch & Jewellery has undertaken a determined pursuit of excellence. This commitment serves as a guarantee for the quality of products and services it provides.Committed to superior innovation and craftsmanship, every piece of remarkable jewellery created by Emperor Jewellery represents a touching story that marks the important moments of one’s journey of life.For more information, please visit its website:

Responsibilities:

• Assist in formulating sales strategy for revenue growth
• Manage stores to identify key issues and opportunities for revenue growth
• Develop KPI target with measurable and actionable steps to achieve goals
• Monitor sales performance through on-going analysis in sales trend, traffic, transaction value and customer base, to identify ways to improve bottom line
• Formulate initiatives to deliver sales targets, including but not limited to commission scheme and sales incentives
• Lead and manage frontline staff to achieve and exceed sales performance
• Regular store visits to ensure that retail excellence is maintained and share best practices amongst all retail locations
• Review of store operation performance so as to maximize efficiencies and productivity
• Work with VM team to ensure excellence presentation in merchandise and window display
• Work with marketing team to ensure that planned promotion and marketing activities are well-delivered
• Educate, motivate and guide the frontline staff to deliver exceptional customer service
• Champion customer experience by identifying ways to deliver excitement and to exceed customer expectation
• Monitor and reinforce the service standards at all times 
• Maintain visibility and accessibility. Identify staff development needs and to develop staff training plans and schedule

Requirements

• Diploma or above in related disciplines
• Minimum of 7 years’ sales & operations experience in retail industry
• Experience in Watch & Jewellery or Luxury industry is preferable
• Presentable with good communication and leadership skills to work across different teams
• Able to adapt changes and fast moving working environment
• Good command of written and spoken English and Chinese (include Mandarin)
• Immediately available is preferred
• More experience will be considered as Senior Sales & Operations Manager

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Emperor Group. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. We retain the unsuccessful applications for a maximum period of 24 months.