Senior Officer, Retail Experience

Responsibilities:

• Assist in system development/ enhancements & implementation, performing User Acceptance Test (UAT)
• Work closely with business operation team and retailers to ensure efficient and timely brand on-boarding and product listing on Eshop
• Facilitate and support omnichannel campaign to deliver the best customer orientated online and offline experience
• Assist in business data analysis and monitoring product performance to drive business growth for both Online Shop and Food Ordering System (FOS)
• Assist to manage Online Shop and FOS daily operations, Eshop inventory management, order fulfillment, payment settlement and handle customers' inquiries
• Perform other duties as required

Requirements:

• Degree in Business Administration, E-commerce, Marketing or relevant disciplines
• Minimum 3 years relevant experience in E-commerce management and/or merchandising, with exposure in retail industry is preferable
• Knowledge in E-commerce platforms, merchandising, SEO and digital analytics tools
• Familiarity with web development and content management systems (CMS)
• Excellent organization skills with high attention to details and multi-tasking
• Proactive, agile and capable of meeting tight deadlines
• Excellent command of spoken and written English & Chinese. Knowledge of Putonghua is an advantage