WPB Operations Manager

Hang Seng's Operations is a team of experienced banking operation professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units. WPB Operations, mainly supporting Wealth and Personal Banking (WPB) with a wide range of service delivery scopes including but not limited to Banking Operations, Card and Loan Operations, Wealth Services, Mortgages Services, Customer Communications, Cash Operations, Customer Due Diligence Services, Tax Utility, etc. that subject to review from time to time. We are currently seeking a high caliber professional to join our department as WPB Operations Manager under Operations, Digital Business Services. Principal responsibilities:

• Plan and manage the operation delivery of end-to-end digital journeys for customers in line with the business strategic objectives, risk appetite and agreed demand statements within AOP, via a high caliber team of various professionals/SMEs in a matrix of onshore and offshore colleagues, and third party suppliers
• Partner and engage with business executives and stakeholders in responsible area for business strategy alignment as well as liaison and execution on business initiatives and day-to-day BAU activities / queries across various functions and stewardship at global, regional and local level.
• Execute the governance and monitor the overall performance and quality of service delivered in adherence to risk and control management framework, regulatory requirements, and policy and procedures.
• Drive the transformation of customer journey, in line with Bank direction with full digital enablement and streamlined processing.

Requirements:

Bachelor's Degree or above in a related discipline or other relevant qualifications Minimum five year's working experience in banking focusing in retail banking operation Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Proactive and strong self-motivation with good leadership, interpersonal and communication skills Attentiveness to data and details with good analytical and problem solving skills Proficiency in both English and Chinese, with fluency in Putonghua an advantage