Manager, Sales Process and Risk Control

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Insurance

Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as  Manager, Sales Process and Risk Control .

Principal responsibilities

• Support sales teams in performing due diligence exercise and third-party risk assessment
• Facility Distribution Governance Forum
• Conduct gap analysis regarding current sales process against regulatory requirements and internal requirements
• Analyze the current sales process and identify areas of inefficiency or bottleneck
• Stay up-to-date with trends in sales process optimization, compliance best practices, and regulatory changes. Share recommendations with sales leadership on a regular basis
• Consult with sales leadership and managers to understand key challenges and requirements, including any regulatory compliance needs or system enhancement user requirements
• Redesign the process to remove redundancies, and build in appropriate controls and compliance steps
• Implement process improvements and new tools to automate repetitive tasks while maintaining compliance
• Document user requirements and coordinate with IT/ system teams on any sales process system enhancement. Test new system / features and ensure they meet requirements before rollout
• Train sales teams on the optimized sales processes. Provide necessary training on compliance requirements and any new systems
• Continuously monitor and optimize the sales process to keep it efficient and effective, as well as compliant. Adjust as needed based on feedback, data, regulatory changes, and business requirements

Requirements

• University graduate in related disciplines or relevant qualifications, or candidate with relevant working experiences
• Knowledge in insurance and retail banking compliance requirement will be an advantage
• Strong self-motivation and creativity, with excellent project management, communication, problem solving and analytical skills
• Demonstrated ability to rapidly build relationships with key stakeholders
• Ability to work independently and meet tight deadlines without compromising quality
• A team player, enthusiastic in driving and implementing projects, in addition to taking independent initiatives to achieve the required results
• Proficiency in both spoken and written English and Chinese
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.