Front Office Manager

The Luxe Manor is a stylishly surrealism-inspired boutique hotel located in Hong Kong’s Tsim Sha Tsui since 2006. Nuzzled amidst the bustling nightlife of Knutsford Terrace, The Luxe Manor boasts 153 stunning guest rooms and 6 themed suites offering a distinct feeling of adventure within Hong Kong’s urban jungle. Dada, the property’s bar and lounge, is creatively reminiscent of the elusive Dada art movement, catering to the stylish segment of both the luxury leisure and business travelers. FINDS is the iconic Nordic restaurant featuring Scandinavian cuisine and hotspot of molecular mixology. The Luxe Manor is managed by GR8 Leisure Concept Ltd., a Hong Kong based hospitality group. For more information, please visit

We cordially invite high caliber candidates to join our dynamic team.

Responsibilities:

• Manage all aspects of the front desk to ensure the highest standard of guest service is extended to all the guests. 
• Ensure front office staff provides guests with prompt service, professional attention and personal recognition. 
• Follow up guest comments, compliments, and complaints with adequate communication to relevant departments.
• Monitor and develop performance of individual Front Office team members, provide training and coaching to enhance staff performance and career growth.

Requirements:

• Degree holder in hotel management or related discipline.
• Minimum 5-8 years' experience in Front Office Department in a managerial role.
• Excellent communication skills, interpersonal skills and organizational skills.
• Strong leader and a proven record in guest and team member engagement. 
• Excellent command of written and spoken English and Chinese including Mandarin. 
• Candidate with less working experience will be considered as Assistant Front Office Manager.

We offer an attractive remuneration package to the right candidate. Interested parties please apply with full resume stating current & expected salaries to: Human Resources Department, The Luxe Manor, 39 Kimberley Road, Tsim Sha Tsui, Kowloon or via e-mail to [email redacted, apply via Company website] or WhatsApp: .

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