M+ Internship Programme 2026/27 Museum Operations (Visitor Services)

The M+ Internship Programme is a unique opportunity for those who are interested in developing a career in the museum field. You will work closely with the M+ team full time for a period of one year, gaining both practical and theoretical training. This intake will take place from September 2026 to August 2027.  

The Visitor Service Internship offers training on managing the smooth frontline operation with courtesy mindset. The intern is responsible for the visitor services related functions, including management of Information Desk, Cloakroom and related service touch points within the museum, response to enquiries, crowd control management, assist in artwork safety and crisis handling, etc. The internship participates in the visitor service daily operation in museum, including visitor engagement for collecting feedback, manpower allocation and service standard monitoring, managing Information Desk and Cloakroom service, and related administration work of frontline operations. 

You will be able to: 

• gain practical training in daily operations of a major Museum; 

• gain an understanding of how content and the visitor experience influence Visitor Services team planning; 

• learn about how to plan a smooth frontline operation with excellent visitor experience of a world-class Museum; 

• assist on a broad range of projects that support the business reporting requirements across the museum; and 

• perform any duties from time to time as reasonably as assigned by M+. 

You need to: 

• possess bachelor degree or above in any disciplines; 

• possess approachable personality, cheerful, proactive, customer-centric, flexible, adaptive to change and detail-minded mindset; 

• demonstrate excellent interpersonal skills and be able to work both independently and cooperatively with others; 

• have excellent oral and written communication skills in English and Chinese; and 

• require working on weekend and public holiday and occasional evening works according to the duty roster assigned. 

Please submit your application on or before 29 May 2026 via online application.