Summer Intern ( month Fixed Term Contract)

We're thrilled to announce our exciting internship opportunities across our commercial, operations, and people teams. If you're eager to gain hands-on experience, develop new skills, and make a real impact, we want to hear from you!

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

What we offer:

• 2 months fixed term contract (July - August)
• Open, respectful and fun company culture
• Snacks and drinks provided (although not unlimited, you will never go thirsty)
• Friday lunches on us from the best local restaurants
• Free delivery and access to special offers

Commercial - What you'll do:

• Support our teams in daily business development and account management activities
• Conduct researches and identify growth opportunities
• Involve in commercial internal and cross-team projects. Own a work stream and be responsible for delivering it.

What you’ll need:

• Team player, organised and good attention to detail
• Experience in office tools (Microsoft or G-suite)
• Proficient in both written and verbal communication in English and Chinese
• Passionate about the food and startup world
• Has a roll-up your sleeves attitude 
• Experience in Data Analytics and knowledge of Python will be a plus

Operations - What you’ll do:

• Conduct competitor and user research on onboarding, fees and benefits to improve rider experience
• Manage rider support inbox by handling escalations and making proactive calls
• Review existing onboarding and compliance processes and communications to make improvements
• Support Rider Kit Distribution initiatives and execution
• Review existing riders’ partnerships network and work closely with Engagement Team to identify new partnership opportunities
• Assist in rider engagement event planning and execution (e.g. focus groups, roadshows, etc)
• Support ad hoc duties as and when required

What you'll need:

• People oriented - ability to interact with riders in person]
• Strong communication skills, presentation skills (preferred but not required)
• Creativity - ability to think outside the box and come up with new and fun initiatives to engage the fleet

People and Culture - What you’ll do:

• Sourcing: You’ll be working closely with the recruitment team to understand where our candidates are coming from and how to reach them.
• Coordination: You will champion our scheduling system. You’ll go above and beyond to ensure a great candidate experience.
• Engagement: You will partner with our People Team to arrange social activities and events in the office.
• Problem-solving: You’ll be reviewing positions and candidate profiles, testing different application channels such as social media and job sites.
• Collaborating: Everyone in our team has different strengths and passion areas. You’ll assist the hiring team and work closely with the People Team.

What you'll need:

• A passion for people and building connections. You believe in the power of communication.
• You won’t be afraid to talk about your failures and what you’ve learned.
• You’ll keep your sense of humour in an environment of unrelenting pace with plenty of challenges to tackle :)
• Excellent command in both English and Chinese

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