Assistant, Guest Services - Part-Time

Item No.:4
Job Title:Assistant, Guest Services (Full Time/Part Time) (ref: NWFM-GSA)
List Date:15 Mar 2024

Responsibilities:

Handle enquiries received from including but not limited to telephone, in-person, email and 3rd party booking platforms.

Perform registration of arriving guests according to pre-set policies and procedures.

Prepare cashiering for departing guests according to hostel’s policy and procedure.

Attend all guest enquiries in a helpful and professional manner.

Familiar with hostel room configuration, all special rates and programs

Familiar with other hostel facilities and services, PMS regarding Front Desk operations and Vingcard system.

Up-sell Y-Loft rooms and facilities to maximize revenue.

Input and update guest profiles in the PMS in accordance to standard procedures

Handle dissatisfied guests to resolve concerns and request assistance from superior whenever necessary.

Provide administrative support for preparing purchase requisition / transfer form for operating supplies and stationery etc.

Achieve Guest Satisfaction Index of hostel as set by the management.

Ensure efficient day to day operations of the hostel lounge, cleanliness and safety at all times, food and beverage set up and delivery to standard

Perform reception duty at lobby entrance

Perform shift duties including overnight shift

Requirements

Diploma in Hospitality Management or related disciplines

Customer-oriented, well-organized with excellent interpersonal skills

Knowledge of hotel property management system and room key card system

Good command of both spoken and written English & Chinese including Putonghua, knowledge of other language is an advantage

Proficiency in Windows applications and internet

44 working hours per week with shift duty

Candidate should be flexible and adaptive to work on 24-hour shift roster, including overnight shift.

Immediate available is preferred.

Candidate with more experience will be considered senior position.

Fresh Graduates are welcome.

We offer competitive salary and attractive benefits to the right candidates. Interested parties please send resume quoting job reference number with expected salary to Human Resources and Administration Department, New World Facilities Management Company Limited by clicking https://www.youthsquare.hk/join_us/753/apply