IT Coordinator (Part-Time)

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Roles and Responsibilities

• Communicate and provide onsite or remote (chat/f2f/emails) support to stakeholders 

• Investigating, diagnosing and solving computer software and hardware issue.

• Assist in planning and installation of Windows-based systems (e.g. JIRA,, Zoom software,Microsoft Azure, O365 basics, eyc) and Mac/Linux machines.

• Support office-related technical/audio/visual requirements for the site, including meeting rooms, events, printers, CCTV and ad-hoc setups.

• Managing company’s IT asset and ensure that assets are tracked throughout it's lifecycle.

• On and Off-boarding of users across multiple systems and platforms.

• Logging and processing all technical requests based on the complaints/tickets received from the users.

• Other ad-hoc support on IT & office administration

Qualifications

• Able to work 2-3 full days across Monday/Wednesday/Thursday/Friday

• Preferably 1 year of experience in helpdesk or 1st level support. 

• Basic knowledge of IT networking, O365 installation and usage

• Great team player who knows how to solve complex issues in conjunction with others

• High service orientation and customer skills

• Excellent verbal and communication skills in Chinese & English

Additional Information

What We Offer

• A dynamic and challenging work environment.

• A company committed to developing you personally and professionally.

• A great working atmosphere with regular company and team events.

• A vibrant and international team committed to diversity and inclusion.

• Responsibility from day one in a fast growing and global company.

• Other benefits include free food, learning and development opportunities!