Part-time eCommerce Customer Service Officer

Whatever you're looking for, we've got it.

STYLEVANA is a one stop online shop to purchase the trendiest Asian fashion and beauty products.

At STYLEVANA we are fashion and beauty enthusiasts. We are dedicated in discovering and sourcing Asian fashion and beauty products and brands every season. With our experience in eCommerce business development since 2009, we aim to bring customers a wide range and affordable selection in both fashion and beauty, as well as sharing the latest tips and secrets in beauty and styling. 

STYLEVANA will be your Asian beauty destination across the world!

We Empower You to Lead

At STYLEVANA, we will equip you with the tools and support to advance the future of online shopping for beauty and fashion. We are a team of result-driven, eager executors that have the desire to build something greater. Our core values are – Passion, Teamwork, Initiative and Courage, all which drives our strategy and decisions. With our fast-paced growth, we have opportunities for all passionate individuals that look to be a key player in our journey.

More details : 

Responsibilities:

• Provide excellent eCommerce customer services to customers by different channels such as email and instant messaging
• Manage the order processing cycle with different departments
• Assist customers in the online buying journey
• Assist customers to resolve any post-sales issues
• Support the team to achieve the targets (e.g. first response rate)
• Assist in ad-hoc duties as assigned by supervisor and management

Requirements:

• Excellent customer services experience using email and instant messaging
• Proficient in written and verbal English is a must.
• Strong attention to details and customer focus
• Able to work independently, autonomously as well as multi-task working
• Intermediate level with Google Docs, Google Sheets, Microsoft Word and Excel
• Immediately available is preferred
• Willing to work a minimum of 16 hours per week (Monday to Friday)

** Candidates without HK working permit will NOT be considered.

We offered a fun and friendly team environment. Our standard working hour is five (5) days with flexible working hour. The right candidates or interested parties should send full resume with available date, present and expected salary to our email or clicking “Apply Now” for an interview.