Part-time Visitor Experience Officer

Highlights

• Supporting Centre Operations and visitor experience


• Work Location at Mai Po Nature Reserve


• Flexible workday

WWF-HK is looking for a Part-time Visitor Experience Officer in our Operations team, who will be supporting the Centre Manages in maintaining the operations of the WWF Visitor Centre at Mai Po Nature Reserve including delivering an excellent visitor experience to all guests and executing Panda Shop operations while upholding service standards that comply with the requirements of WWF-Hong Kong.

Major Duties and Responsibilities

• Ensure an excellent visitor experience by providing positive interactions between WWF and visitors, including meeting and greeting them, proactively assisting and responding to their inquiries.


• Assist in managing visitor bookings and events operations, including pre- and post-tour


• Assist in venue set-up and preparation of materials for eco-tours, events and


• Provide retail services at the Panda Shop, including operating the cashier, POS system, and inventory systems.


• Provide catering services to Kingfisher Café, including support for wetland training courses, school and public tours, overnight programs and walk-in guests.


• Handle various administrative tasks of the Visitor Centres as


• manage visitor inquiries regarding Mai Po entry permit applications and assist with on-site permit registration with official authorities.


• Assist with shuttle bus arrangements, including visitor pick-up and registration at Yuen Long MTR Station.


• Maintain eco-visit equipment in clean and good


• Cycling skills are essential for perform outdoor duties in Mai Po Nature


• Nature interpretation skills are


• Assist with other WWF activities as

Required Qualifications and Skills

• Possess tertiary education in any discipline; fresh graduates and students are welcome to apply.


• A minimum of 2 years of work experience in retail, customer service, and/or event operations is preferred.


• Responsible, proactive, and customer-oriented, with a pleasant, outgoing, and approachable personality.


• Excellent interpersonal communication, organizational, and customer service skills are required.


• Detail-oriented with a high degree of accuracy and professionalism in handling inventory and POS information.


• Good command of both Chinese and English.


• Willingness to perform duties in an outdoor environment.


• Shift work arrangement, the candidate should be willing to work during weekends and public holidays.


• Working hours are from 8:00 am to 5:30 pm, with night shifts required during the summer season from 12:30 pm to 9:30 pm.


• The candidate should be willing to work shifts, including weekends and public holidays.


• Candidates who can commit to working at least 3 days per month are preferred.
  
  

APPLICATION:  Interested parties please send detailed resume stating present & expected salaries by clicking “”. 

All applications will be treated in the strictest confidence and personal data collected will be used for recruitment purpose only.  Applicants not invited for interview within 12 weeks may consider their applications unsuccessful.

WWF, the World Wide Fund for Nature, a non-profit organisation, headquartered in Switzerland, is one of the world’s most recognisable and respected independent conservation organisations. 

To find out more about us, please visit our website at wwf.org.hk.