Service Desk Analyst (German speaker - Immediate Start

We are looking to hire a capable Service Desk Analyst (German speaker to join our exceptional team at Celanese in Budapest.
Growing your career as a Full Time Service Desk Analyst (German speaker is an incredible opportunity to develop productive skills.
If you are strong in persuasion, cooperation and have the right mindset for the job, then apply for the position of Service Desk Analyst (German speaker at Celanese today!

Are you ready for your next challenge? Be part of an excellent team! Join Celanese Business Solutions Budapest, as

 

Service Desk Analyst (German speaker)

YOU will be involved in the following tasks

• Answer incoming calls to the Service Desk  
• Provide first line response for users requiring assistance with issues relating to PC's, Microsoft Office, applications and basic network communications  

• Provide basic administration of Access Management , End User Management, accounts and passwords  
• Fill in every mandatory field and as sign proper priority for incoming incidents in ticketing tool  
• Escalate incidents to the appropriate IT operations resources in accord ance with established procedure  
• Monitor open tickets for accuracy, urgency and problem resolution within pres cribed Service Level Agreements  
• Drive the assigned Project activities  

• Follow the mo nthly shift schedule and arrive before shift start  
• Ensure continuous availability during shift in the telephony system following the internal break policy  
• Ensure reasonable usage of availability statuses both in Telephony system and Chat  
• Regular usage and update of the Knowledge Base articles  
• Perform as per KPI, SLA , Quality and Objective requirements  

• Continuous effort to meet high customer satisfaction  
• Identify of any areas of improvement  
• Own your career: work towards the goals, proactive development from internal and external sources  
• Ready to be shifted in on-call during weekends  
• In the case of a Major Incident if nobody else is available , overtime may be requested by the direct supervisor  

 

What YOU will bring to the team

• Customer friendly Italian and English communica tion skills (written and oral)  

• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7, 10, Office 2010, 2016 and Internet Browsers  
• Successful delivery ag ainst commitments and deadlines  
• Promotes and supports standardiza tion and continuous improvement  
• Proactive approach and strong process adherence  

 

In exchange we offer YOU the following benefits

• Cafeteria and Private Health Care Insurance
• Flexible working arrangements and home office possibilities
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (free language courses, online learning courses)
• Company events, CSR activities and possibility to join social groups

 

About Celanese

We create chemistry but we are much more than a  chemistry company We’re engineers, scientists, technical experts and logistics specialist. We have more than 100 years of experience, a global network and a great passion for chemistry that comes from the heart. This is how we make sure that our plastics drive the cars of tomorrow, that our emulsions make interior paints even more eco-friendly and that our sweeteners reduce sugar also in your food products.  Headquartered in   Dallas (Texas)our global network includes around 8,500 employees, more than 80 locations in 20 countries with 3 global service centers Budapest, Nanjing, Irving.

About CBS
CBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work experience every day. You’ll be able to balance your priorities and focus on what matters to you the most. Wherever you may be in your personal and professional journey – you’ll always find your place at Celanese

For more information, visit

Benefits of working as a Service Desk Analyst (German speaker in Budapest:

● Excellent benefits
● Opportunities to grow
● Advantageous package