Accounts Receivable Associate, 6-month contract

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role
As an Accounts Receivable Associate, you’ll own the billing and contract review process, assist with customer disputes, and be heavily involved in our SuiteBilling implementation. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing. You will also collaborate with collections to determine the best approach for the client and then execute their plan to maximize timely payments. Additionally, you’ll help create and implement new processes to improve our order-to-cash strategies. The ideal candidate for this position is able to work as part of a dynamic team and thrive in a fluid and dynamic environment.

This position reports to our Sr. Manager, Billing & NetSuite Order Management, and offers the opportunity to be based in our Bangalore, India office. The candidate must be available to work during US Eastern Time business hours (log in at 8 am EST). This is a 6 month contractor role. 

What you’ll do

• Effectively collaborate with internal partners to manage customer billing processes.


• Issue invoices and credits in a timely manner while maintaining a high level of accuracy.


• Monitor customer account details for non-payments, invoicing disputes, and other irregularities.


• Research and resolve billing-related inquiries from customers.


• Assist with the implementation of SuiteBilling and parallel system runs, including verifying accuracy and finding and reporting errors.


• Special projects and reporting as needed.

Skills you’ll bring 

• 4+ years of accounts receivable experience in a fast-paced, high-growth environment, preferably in a SaaS company.


• Business or accounting-related degree or diploma.Fast learner & self-starter with a problem-solving mentality, ready to roll up their sleeves and tackle new challenges.


• Accounting software experience, including accounts receivable and cash modules. 


• Meticulous attention to detail.


• Strong written and verbal communication skills.


• Intermediate Excel skills (lookups, pivots).


• Ability to work independently and prioritize multiple projects effectively.


• Brings a strong work ethic; takes initiative and thinks creatively to get the job done. 


• Experience working with software such as NetSuite SuiteBilling and Salesforce.

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. 

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.