Business Analyst

Company
Name :

Job
Title :

 Business
Analyst

Qualification
:

 Bachelor’s
degree in computer science, Information Systems, Business
Administration, or related field

Experience
:

 6
to 8years

Must
Have Skills :

• 8+
years of experience as a Business Analyst, with at least 2 years
focused on ServiceNow.
• Strong understanding of Agile
methodologies (Scrum, Kanban).
• Experience with
ServiceNow modules such as ITSM, ITOM, CSM or HRSD. Experience on
service mapping, FSO despite, S2P would be preferred.
•
Proficiency in writing user stories, use cases, and process
flows.
• Excellent communication, interpersonal, and
stakeholder management skills.
• Ability to work
independently and collaboratively in a team environment.

Good
to Have Skills :

 • ServiceNow
Certified System Administrator or other relevant certifications.
•
Experience with Agile tools like Jira, Azure DevOps, or Rally.
•
Familiarity with ITIL framework and practices.
• Experience
in enterprise-level ServiceNow implementations or upgrades.
•
Excellent communication and stakeholder management skills.
•
Self-motivated, Positive outlook & result oriented •
Demonstrated strengths in leadership, critical analysis, strategic
problem-solving, and effective interpersonal communication.

Roles
and Responsibilities :

 • Collaborate
with stakeholders to gather, analyze, and document business
requirements related to ServiceNow modules (e.g., ITSM, ITOM,
HRSD, CSM).
• Translate business needs into functional
specifications and user stories with clear acceptance criteria.
•
Participate in Agile ceremonies including sprint planning, daily
stand-ups, sprint reviews, and retrospectives.
• Work
closely with ServiceNow developers and architects to ensure
solutions align with business goals and platform best practices.
•
Conduct gap analysis and impact assessments for new requirements
or changes.
• Support UAT (User Acceptance Testing) by
preparing test cases, coordinating testing efforts, and validating
results.
• Maintain a product backlog and prioritize
features based on business value and technical feasibility.
•
Provide training and documentation to end-users and stakeholders
as needed.
• Monitor and report on project progress, risks,
and issues.

Location
:

 Hyderabad

CTC
Range :

 2
to 2.5LPA

Notice
period :

 Immediate

Shift
Timings :

Mode
of Interview :

 Virtual

Mode
of Work :

Hybrid

Mode
of Hire :

Note
:

 Contract
position