Consultant - Technical Support

Company : Ample Group

Job Type : Contract

Bangalore, Karnataka

Job Description - Consultant - Technical Support

Manage incoming phone calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Follow communication procedures, guidelines and policies

Take the extra mile to Delight customers

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