Customer Support Executive -Â Work From Home

Company : 2coms

Job Type : Contract

Kolkata, West Bengal

Number of Applicants

:

000+

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Job Description - Customer Support Executive -Â Work From Home

Summary:

We are seeking motivated and detail -oriented Customer Support Executives to join our remote workforce as part of a global IT solutions leader. This role offers a dynamic entry point into the customer service domain, ideal for freshers and early -career professionals passionate about delivering exceptional user experiences. As a frontline support representative, you will play a critical role in ensuring client satisfaction by resolving inquiries efficiently across multiple channels. Operating within the US shift, this remote position provides a structured environment to grow your career while contributing to a high -performing team that drives service excellence across enterprise clients.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Deliver accurate technical and operational support, including troubleshooting and issue resolution.
Maintain consistent customer satisfaction by communicating clearly, empathetically, and effectively.
Manage inbound support tickets, track progress, and follow up until full resolution.
Escalate complex or unresolved issues to the appropriate teams with complete documentation.
Meet daily and weekly performance KPIs related to response time, resolution rate, and customer feedback.
Collaborate with team members to share knowledge, improve processes, and ensure service quality.

Requirements

Bachelor’s degree or higher in any discipline.
Proven ability in excellent verbal and written English communication.
Strong customer service mindset with a focus on user satisfaction.
Ability to remain calm and composed under pressure, with a solution -driven approach.
Positive attitude, adaptability, and eagerness to learn in a fast -paced environment.
Comfortable working on rotational shifts, including US -based hours.
Reliable internet connection and a quiet, dedicated workspace for remote work.

Additional Details:

Experience Requirement: 0 -1 years

Must -Have: Excellent Communication

Qualification: Graduation and above

Interview location: Kolkata

Mode of Interview: F2F

Work Mode: Remote (Work From Home)

Shift: US Shift

Salary: 2.7 LPA

Employment type: Contract to hire

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