Executive, Community - Command Centre

About us

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 63 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If you're looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website https://wework.co.in/

About the Role :

This role involves daily stand-up meetings to discuss priorities, reviewing tickets from the previous day, conducting building walkthroughs with the Community Management team to inspect infrastructure and create tickets for any issues found.

Key duties are managing tickets by reviewing new submissions, assigning or escalating them appropriately, and ensuring they have all necessary information for resolution. Effective communication with stakeholders is crucial to gather additional information and provide status updates, ensuring transparency and a high member experience. 

Monitoring SLA compliance, following up on escalated tickets, and sending professional responses to resolved tickets are essential tasks. Additionally, the role involves organizing ticket data for monthly reports, participating in discussions to improve processes and service quality, and reviewing tickets before 6 pm to update the team on high-priority issues needing attention post 6 pm or during weekends.

Roles and Responsibilities :

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  Ticket Management: Assist in handling and responding to tickets, ensuring high-quality and timely responses

  
  


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  Exceptional Member Experience: Focus on delivering outstanding service and experiences to members

  
  


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  Written Communication: Utilize excellent written English skills to communicate effectively and professionally through support requests

  
  


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  Hospitality Knowledge: Apply hospitality principles to enhance member satisfaction and service quality

  
  


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  Backend Support: Perform backend tasks to ensure a seamless ticket resolution experience

  
  


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  Report Generation: Assist team members in generating and compiling monthly reports

  
  


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  Collaboration: Work closely with other teams to resolve queries and close tickets efficiently

  
  


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  Technologically inclined: Can work well with technology and systems

  
  


• WeWork Competencies: Demonstrate alignment with WeWork's core competencies and values

Experience and Requirements :

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  Strong proficiency in written English

  
  


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  Inclined towards working with Technology

  
  


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  Needs to have a member focussed outlook

  
  


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  Ability to deliver exceptional member experience

  
  


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  Detail-oriented with strong organizational skills

  
  


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  Excellent communication and interpersonal skills

  
  


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  Ability to work collaboratively in a team environment

  
  


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  Familiarity with WeWork’s competencies and service standards

  
  


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  Role is physical on site

  
  


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  Requires moving between different locations when needed

  
  


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  Contract with possibility of extension

  
  

Equal Opportunity Employer

WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law.

We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs.

Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that  you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.