Job Description – Lead IT Administrator

1. Infrastructure Monitoring & Uptime Management
   

   • Monitor business uptime, network stability, servers, internet, and cloud services.
     

   • Ensure proactive monitoring to minimize downtime and service disruptions.
     

   • Mentor Team to manage user accounts, permissions, and access controls across systems.
     

2. Team Leadership & Service Delivery
   

   • Lead the IT Administration team, ensuring proper allocation and closure of incident/service tickets within the defined TAT.
     

   • Conduct periodic performance reviews, audits, and training sessions to improve IT team productivity and quality assurance.
     

   • Provide guidance on escalated L3 technical issues and day-to-day bottlenecks.
     

3. Business Continuity & Disaster Recovery
   

   • Manage data lifecycle processes, including backup, archival, and recovery strategies.
     

   • Responsible for implementing and testing Business Continuity Planning (BCP) and Disaster Recovery (DR) processes.
     

4. Vendor & Cost Management
   

   • Oversee IT vendor management, procurement and financial settlement of service providers, hardware, software vendors and cloud partners.
     

   • Optimize technology and cloud service costs while ensuring service quality.
     

5. Cybersecurity & Infrastructure Enhancement
   

   • Implement robust online infrastructure and cybersecurity frameworks.
     

   • Conduct risk assessments, audits, and periodic security reviews.
     

   • Ensure compliance with IT security and organizational policies.
     

6. Asset & Knowledge Management
   

   • Ensure accurate IT Asset Management protocols are implemented by the IT Team for all organizational assets.
     

   • Conduct IT awareness and technology training programs for employees.
     

   • Coordinate with organizational stakeholders on the improvement and adoption of new technologies.
     

• Strong expertise in Windows/Linux server administration, networking (LAN/WAN/VPN), with knowledge of cloud platforms (AWS/Azure/GCP), and ITSM tools.
  

• Hands-on experience and practical knowledge in Incident management, IT policy implementations, disaster recovery, and cybersecurity best practices.
  

• Leadership abilities to manage and mentor IT support/admin teams.
  

• Strong troubleshooting, root cause analysis, and escalation management at L3 level.
  

• Knowledge of IT compliance, audits, and governance.
  

• Excellent vendor negotiation and cost optimization skills.