IT Freshers for Service Desk Management

Industry: IT Service Desk / Customer Support

Job Description:

Key Responsibilities:

• Manage one or more customer service or service desk functions
  

• Act as the primary point of contact for service users and customers reporting issues, requesting information, access, or other services
  

• Deliver customer service through multiple channels including voice, digital, self -service, and automated platforms
  

• Provide accurate information and resolve user issues professionally
  

• Ensure high levels of customer satisfaction and service quality
  

• Adhere to defined process guidelines and service standards
  

Requirements:

Experience:

• Experienced candidates preferred
  

• Technical graduate freshers are eligible
  

Education:

• Graduation is mandatory
  

• IT graduates preferred with basic troubleshooting knowledge
  

Language Requirement:

• Excellent verbal communication skills
  

• Proper email etiquette
  

• No MTI (Mother Tongue Influence)
  

Other Requirements:

• Strong problem -solving and analytical skills
  

• Excellent customer service skills
  

• Willingness to work in night shifts
  

• Work From Office only
  

Interview Process:

• Screening over the call
  

• Berlitz / Versant Assessment
  

• Operations (Ops) Round
  

(Candidates must be able to clear all the above rounds)

Benefits

Other Details Regarding This Job:

• Location: Hyderabad (Work From Office only)
  

• Age Criteria: Open / As per company policy
  

• Gender: Male & Female candidates can apply
  

• Eligibility: Experienced candidates preferred/ Technical graduate freshers are eligible
  

• Qualification: Graduation is mandatory/IT graduates preferred
  

• Graduating Year: Any year pass -out (No restriction)
  

• Shift: Night shifts
  

• Payroll: Direct payroll of the company (MNC)
  

• Communication: Excellent verbal English communication required/ Proper email etiquette mandatory/No Mother Tongue Influence (MTI)
  

• Salary: ₹25,000 CTC (for technical graduate freshers)
  

• Relocation: Relocation is not available