Live Ops Manager

Company : Indium

Job Type : Contract

Bangalore North, Karnataka

Job Description - Live Ops Manager

â Build, plan, execute and implement offers, events, cosmetic content, and other live content

â Provide live service excellence to our players

â Collaborate with PMs, Content Designers, QV, marketing, production, and other Live Ops Coordinators to ensure that our content releases, event pacing and communication meet the highest standards

â Review and suggest implementation optimizations by combining expert knowledge of the game’s content with understanding of players’ engagement and spend drivers

â Handling TIDs and localization

â Configuration of live events

â Detailed documentation of events and campaigns

â Communication with PMs, Designers, DDs, artists and the rest of the team

â What's the necessary experience and skills?
Skills

â Attention to detail & highly organized

â Problem -solving - be able to quickly address issues that arise during live configurations and coordinate solutions across multiple disciplines

â Result Driven - comfortable with fast -paced environments and able to learn new tools or processes quickly

â Excellent oral and written communication skills

â Passionate about games, what keeps players engaged, and what causes them to spend
â A keen interest in F2P games, or a willingness to get familiar with the space
Experience:

â Some live experience (desired, not mandatory) - would help speed up the onboarding into live tools

â Cross -Disciplinary Collaboration

â Knowledge or willingness to learn tools like JIRA, Excel

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