Contract Specialist

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.

About your skills

Contract Management: You excel at overseeing contract creation, execution, and analysis to ensure compliance, negotiate favorable terms, and mitigate business risks throughout the deal lifecycle.

Sales Operations: You are skilled at optimizing sales processes, supporting cross-functional teams, and aligning deal structuring strategies with broader business objectives.

Order Management: You demonstrate expertise in handling end-to-end order processing, from entry through fulfillment, using systematic approaches to ensure accuracy and efficiency.

Customer Relationship Management (CRM): You leverage CRM systems effectively to track interactions, analyze customer data, and support sales teams in building stronger client relationships.

About this role

The Contract Specialist serves as a trusted partner to the Sales organization, supporting complex deal structuring, non-standard contract scenarios, and end-to-end quote-to-cash (QTC) processes. This role builds on the operational foundation of contract management and focuses on facilitating high-quality deal execution, maintaining process rigor, and optimizing cross-functional workflows. The ideal candidate will be a proactive problem-solver, a process thinker, and a confident liaison between Sales, Finance, Legal, and Revenue Operations.

What you'll be doing

• Serve as the go-to Deal Desk advisor for a designated sales region, guiding sales representatives on optimal deal structures, quoting, and order form creation


• Manage non-standard deal requests such as Amend & Extend, Rip and Replace, Non-Annual Ramp, and Split Billing to ensure alignment with revenue recognition and business policies


• Support the Managed Deals Program by participating in deal reviews and ensuring compliance throughout the approval and booking process


• Act as a subject matter expert on order management processes, ensuring deal structures align with operational capabilities and downstream system dependencies


• Review and route complex deal approval requests, coordinating with Finance, Legal, and leadership for timely resolution


• Identify potential risks related to revenue recognition, approval routing, or booking accuracy, taking proactive steps to remediate compliance gaps


• Collaborate with cross-functional stakeholders to identify and resolve recurring quote-to-cash errors, process bottlenecks, or exceptions


• Conduct user acceptance testing for quote-to-cash system enhancements, providing structured feedback on functionality and business impact

What you'll have

• Experience in Enterprise SaaS, B2B, or related field, preferably in Deal Desk, Order Management, or Finance Operations


• Deep working experience with Salesforce and familiarity with NetSuite or other ERP systems


• Understanding of revenue recognition principles such as ASC 606 or similar frameworks


• Strong attention to detail and analytical skills to identify process gaps and compliance issues


• Excellent communication and interpersonal skills with ability to work effectively across Sales, Legal, Finance, and Operations teams


• Comfort working in high-volume, fast-paced environments with shifting priorities


• Proficiency in Google Workspace or Microsoft Office tools


• Proven ability to support process improvement initiatives and document business logic for team enablement

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