Job Title: ServiceNow IRM Developer Location: Hybrid - Riyadh and Remote Job Summary: The ServiceNow IRM Developer will be responsible for the hands-on development, configuration, and maintenance of ServiceNow Integrated Risk Management (IRM) solutions. This role involves working closely with business analysts, solution architects, and GRC stakeholders to implement risk management, policy and compliance, third-party risk management, and audit management processes on the ServiceNow platform, ensuring scalability, performance, and adherence to best practices. Key Responsibilities: ● Development & Configuration: ○ Design, develop, configure, and customize ServiceNow IRM modules, including Risk Management, Policy and Compliance Management, Vendor Risk Management (VRM), Audit Management, and Business Continuity Management (BCM). ○ Implement and maintain ServiceNow platform features such as workflows, flow designer, business rules, UI policies, UI actions, client scripts, script includes, access control lists (ACLs), and data policies. ○ Develop custom applications, forms, and functionalities as needed to meet specific IRM requirements. ○ Create and maintain service portals, dashboards, and reports to provide insights into risk and compliance posture. ● Integration: ○ Develop and manage integrations between ServiceNow IRM and other internal/external systems using various methods (e.g., REST/SOAP APIs, Integration Hub, MID Server). ○ Perform data imports and exports, ensuring data integrity and alignment with IRM processes. ● Technical Design & Documentation: ○ Translate functional and business requirements into technical design specifications. ○ Complete technical/implementation design documentation, including system architecture, configurations, and custom code. ○ Provide accurate estimates for design, build, test, and implementation efforts. ● Testing & Quality Assurance: ○ Perform unit, integration, and user acceptance testing (UAT) for all developed solutions. ○ Conduct code reviews to ensure alignment with development standards, performance, and security best practices. ○ Troubleshoot, debug, and resolve issues related to ServiceNow IRM applications and integrations. ● Collaboration & Communication: ○ Collaborate effectively with cross-functional teams, including product owners, solution architects, business analysts, and other developers, in an Agile/Scrum environment. ○ Communicate technical concepts clearly to non-technical stakeholders. ○ Contribute to technical discussions and knowledge sharing within the development team. Qualifications: ● Education: Bachelor's degree in Computer Science, Information Technology, or a related technical field. ● Experience: ○ 4+ years of hands-on experience in ServiceNow development, with a significant focus on Integrated Risk Management (IRM), VRM, BCM and SecOps ○ Proven experience in configuring and customizing ServiceNow IRM applications (e.g., Risk Management, Policy and Compliance, Audit Management, Vendor Risk Management). ○ Experience working in an Agile/Scrum development environment. ● Technical Skills: ○ ServiceNow Platform: Strong proficiency in ServiceNow platform administration, configuration, and development. ○ Scripting: Expert-level proficiency in JavaScript, Glide scripting, AngularJS. ○ Web Technologies: Solid understanding of web services (REST, SOAP), XML, JSON, HTML, CSS. ○ Database: Familiarity with relational databases and SQL concepts. ○ Version Control: Experience with version control systems (e.g., Git) for code management. ○ Flow Designer/Workflows: Strong experience in designing and implementing workflows and Flow Designer flows. ○ ServiceNow APIs: Hands-on experience with GlideRecord, GlideForm, and other ServiceNow APIs. ○ CMDB/CSDM: Understanding of ServiceNow CMDB and Common Service Data Model (CSDM) as it relates to IRM. ● Domain Knowledge (Highly Desirable): ○ Understanding of GRC/IRM industry trends, methodologies, and frameworks (e.g., COSO, COBIT, NIST, ISO 31000). ○ Familiarity with risk assessment, control testing, and audit processes. ● Certifications (Preferred): ○ ServiceNow Certified System Administrator (CSA) ○ ServiceNow Certified Application Developer (CAD) ○ ServiceNow Certified Implementation Specialist ● Soft Skills: ○ Strong analytical and problem-solving skills with meticulous attention to detail. ○ Excellent written and verbal communication skills. ○ Ability to work independently and as part of a collaborative team. ○ Proactive, self-motivated, and able to manage multiple tasks effectively. ○ A strong commitment to delivering high-quality, scalable solutions.
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